San Diego County, California, United States
Experienced district manager with a demonstrated history of working in various organizations in sales industry. Skilled in Operations Management, Coaching, Retail, Sales, and Team Building. Strong community and social services professional with a Bachelor's focused in Business Administration from University of Phoenix.
Volunteer
District General Manager Responsible for leading a district of approximately 18 H&R Block retail tax offices. Provided leadership and direction to instill a client-focused culture throughout the district, resulting in increased client retention and client satisfaction. Responsible for accelerating business growth through implementation of business plan, marketing, and identification of growth opportunities. • Managed 18 Office Managers and held them accountable for coaching, development, and performance management of approximately 234 office associates. • Recruited and hired seasonal district associates, provided training, created course curriculums, coaching, development, and performance management to all direct reports. • Effectively managed labor to ensure maximum productivity and profitability.
Business Consultant – District Manager Oversaw groups of up to twelve 7-Eleven franchise stores generating $12-$24 million in revenue. Worked closely with 12 franchise owners and 12 store managers including over 80 sales associates to implement corporate and merchandising strategies, introduced new products. Consulted franchisees and managers with operational, financial and business issues. Ensure that what's on the planning table at headquarters really happens in the store. Communicating store needs back to the corporation. • Oversaw high-volume, high profile franchises. • Developed national solve for slow sales results during charity launch and rolled out to entire company. • Worked with store operators and/or franchisees to develop, update and execute annual budgets and business plans including review, analysis through P&L statements promoting efficiency to maximize store profitability. • Monitored all aspects of store operations, providing advice, coaching and assistance to business owners and store management. • Ensured key processes were in place through store visits, store and staff evaluations and data analysis.