Seattle, Washington, United States
Assisted in grading, managing course content, and supporting students through Canvas, and in-person sessions for undergraduate IT courses. Helped clarify technical concepts, provided feedback on assignments, and supported the instructor in day-to-day class operations.
- Provided hands-on IT support, including troubleshooting system alerts, resolving user inquiries, and managing Office 365 and AzureAD accounts. - Assisted onboarding and offboarding processes by provisioning and deprovisioning IT resources. - Performed laptop maintenance, laptop factory resets, password resets, and user account management tasks. - Gained experience with Command Prompt, Ninja RMM, Cisco Meraki, Webroot, ETL data processing, and other IT-related projects. - Implemented cybersecurity measures, including threat detection and vulnerability scans, to secure the company’s internal network.