Bahrain
My responsibilities in Haeco were: • Handle payroll calculations and coordinate with accounts in Hong Kong for processing them. • Handle time sheets, attendance and overtime records as well as monthly Engineer’s roster. • Handle company accounts for Bahrain office. • Update of the Station Procedure Manual. • Co-ordinate completion of Performance Reviews Forms. • Arrange for Airport Driving License, Airport Entrance Permit applications. • Handle the Medical Insurance for all staff. • Arrange for new joining staff documentation and staff resignation/termination documents and payments. • Assist with Engineering planning daily tasks, i.e. - Review completed work orders and print new work packages - Scan and send Tech/Cabin log pages and Engineering documents. - Update and distribute MC status report and Part requirement report. - Prepare and issue daily plan for Engineers
I have worked at American Express for 10 years, my last position with the company was Supervisor of Billing Disputes and Reconciliations managing 10 employees. My responsibilities were: • Train, direct, guide and support staff and delegate tasks and responsibilities wherever relevant to ensure that short to long term departmental strategies are achieved in a dynamic and competitive environment. • Review workflows and implement procedure changes to improve the efficiency of the Department. • Deal with problem cases beyond the competency of staff within the department. • Review and update Desk Instructions and Job Descriptions, as and when required. • Monitor and control staff performance and provide ongoing feedback to improve staff competency. • Maintain strict control over Suspense Ledgers to minimize losses to the Company. • Enhance productivities and efficiency levels to support providing superior quality of services to customers. • Use common business sense and analytical approach to deal with and manage customer expectations. • Take accurate action on all customer queries to retain customer loyalty and generate repeat business. • Provide management information, reporting in department performance, identify and implement corrective actions where shortfalls have been identified. • Interview candidates for vacant positions.
Handled financial enquiries, Maintained full control over incoming financial items and reviewed account activities. I have also prepared monthly reports and Safeguard customers from fraud activities.
I have enjoyed working in Human Resources while handling the following responsibilities: • Office Access Card System. • New employee contract and starting packages. • All employees’ attendance, absentee reports and requirements. • Update employee training system. • Handled Visa, Residency, GOSI and Medical Insurance for Employees. • Handled Payroll , HR system and new jobs career tracks.