Lynn, Massachusetts, United States
• Preparing and presenting reports to higher management on performance, claims status, and other relevant details. • Customer Service • Sales, provided quotes to clients and sold policies. • Working closely with the underwriting team to assess the risk in insuring a particular person, asset, or establishment. • Generated Certificate of Insurance for Commercial policies, submitted endorsement as needed.
• Working with Brokers and the business to gather & review renewal information. • Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement. • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. • Prepares reports for senior level management to help track their team’s progress. • Managing overall operations in an insurance setting. • Managing client policies, resolving problems , and providing customer service. • Establishing and maintaining relationships with clients, insurance companies. • Supervise insurance staff, assisting with initial placement and insurance renewals
Monitors and tests product quality, collaborating with other teams to ensure that quality standards are met throughout the production process. Ensures compliance with standards, identifies issues, and recommends solutions
• Managing transactions with customers using cash registers • Scanning goods and ensuring pricing is accurate • Collecting payments whether in cash or credit • Issue receipts, refunds, change or tickets • Redeem stamps and coupons • Cross-sell products and introduce new ones • Resolve customer complaints, guide them and provide relevant information • Greet customers when entering or leaving the store • Maintain clean and tidy checkout areas • Track transactions on balance sheets and report any discrepancies • Handle merchandise returns and exchanges • Maintained daily bank deposits • Weekly employee schedules