Atlanta, Georgia, United States
I am an innovative leader with 10+ years of experience in reviewing, documenting, tracking, and implementing operational processes to drive continuous improvement. Skilled at enhancing organizational efficiency and aligning strategic goals through carefully designed process improvements. Expertise in data collection, root cause analysis, and identifying performance trends to guide necessary modifications, ensuring smooth alignment with organizational objectives. Collaborates with senior leadership to conduct gap analysis, recognize opportunities for advancement, and lead initiatives that promote growth and operational success.
Spearheaded the SSD Nike Stow Beyond Day 1 project in Q2 2024, driving over 90% compliance and a 6.19% UPH improvement for new associates. This initiative propelled SGA1’s Scorecard ranking from #34 to #14—the highest achieved in 2024. Maintained the #1 Sort Cost ranking, achieving an average of 95 TPH, 18.8% above the site goal of 80 TPH, for six consecutive quarters on both days and nights through process optimization, workflow efficiency, and strategic labor allocation. Pioneered SGA1’s first-ever zero BPS (defect) DEA shift, establishing a new benchmark for operational efficiency and accuracy by implementing proactive quality control measures, optimizing staffing strategies, and driving compliance with standard operating procedures. Sustained a shift DEA of 10 BPS or below for eight consecutive weeks, outperforming the site goal of 40 BPS. Demonstrated firm operational control, quality assurance, and a commitment to defect reduction, driving overall process excellence. Championed initiatives to enhance workplace safety, achieving and sustaining 99% Safety Leadership Index (SLI) favorability and 97% Safety Behavior Index (SBI). Drove continuous improvement with a consistent 3% and 6% MoM increase for five consecutive months, strengthening compliance and fostering a proactive safety culture. Led Associate Activity Committee and Associate Safety Committee, actively involving T1 associates in event planning and safety initiatives. Drove engagement in site culture, fostered a proactive safety mindset, enhanced morale, and strengthened team cohesion.
Led, supported, and motivated a team of 60+ associates, focusing on outbound logistics to meet stringent customer delivery timelines while upholding safety and quality standards. Utilized statistical analysis to identify and mitigate process variances and maintained the number one position in Pack Chuting cost from Q3 2023 – Q1 2024. Onboarded the building (TYS1) on Speed Racer, a data-driven rate reporting tool that is integrated to display associates’ rate on a larger screen in real-time, with a projection of increasing Outbound productivity by 8% WoW and partnered with support teams (IT and RME) for onsite equipment deployment in AFE and Pick-to-Rebin (P2R) floors. Oversaw operational efficiency with 14% less headcount in AFE, contributing to the team attaining the most planned shift volume of 230k in a 10-hour shift during Peak ‘23; achieving significant cost savings while applying effective resource and quality management.
● Conducted an exploratory data analysis (EDA) to provide key stakeholders with data-based evidence of user success characteristics to make the business case for additional funding. ● Built a Tableau Story with interactive dashboards and dashboard objects to report insights from comparative analysis completed in Tableau Desktop to technical and non-technical stakeholders.
● Drafted project charter, documentation, scope statement, and a work breakdown structure to drive project activities and solidify agreements between internal stakeholders. ● Identified and documented project risks and created corrective action measures to meet deliverables per specifications, defined timeline, budget, and expectations.
● Streamlined communication between parents and teachers by promoting discussion groups that foster feedback and engagement, increasing retention and reducing the turnover rate for 150 students. ● Oversaw the $65K - 75K a month budget established to cover daily operating costs and ensured proper utilization and allocation meet objectives.