Norway
Personable and results-driven professional with over 10 years of experience in Customer Success and Relationship Management across the SaaS, Fintech, and Legal Services sectors. I have worked extensively across the Nordics, UK, DACH, and Benelux regions, bringing deep expertise in business development, cross-selling, and upselling. My track record includes successful onboarding processes, technical product implementations, and strategic collaboration with stakeholders. Originally from Norway, I am fluent in Norwegian, English, and Arabic, and have professional working proficiency in Swedish and Danish. I am passionate about Customer Success and committed to delivering outstanding client experiences while helping businesses achieve their goals. Enthusiastic about technology, I continuously seek opportunities to deepen my technical knowledge and collaborate with others to drive shared success.
- Led and developed a cross-jurisdictional team of 12 professionals while managing a portfolio of 20 high-profile client accounts. Enjoyed building trusted client relationships and ensuring every customer received exceptional service and support. - Acted as the primary contact for client onboarding, coordinating between clients, internal teams, and external service providers to ensure a seamless onboarding experience. - Identified and delivered upsell and cross-sell opportunities in partnership with the Growth Management Team, supporting revenue growth and account expansion. - Used data and client insights to drive customer adoption, engagement, retention, and long-term success. - Collaborated with Relationship and Jurisdictional Directors to implement strategic initiatives and ensure services aligned with client needs, regulatory requirements, and business objectives. - Proactively identified potential product and service issues, working with cross-functional teams to enhance offerings based on customer feedback and market trends. - Drove continuous improvement initiatives to optimise processes, improve efficiency, and enhance customer experience and service quality. - Supported recruitment, hiring, onboarding, and performance development, setting clear goals and fostering accountability and growth. - Coached junior team members, ensuring accuracy in time recording, billing, cash collection, and portfolio administration. - Oversaw quarterly portfolio management processes, maintaining high standards of financial control and client service delivery. - Prepared and presented annual business reviews, compliance and risk assessments, and client due diligence reports, providing strategic insights to senior executives and supporting reporting to the Apex Group CFO. - Built strong partnerships across multiple jurisdictions, balancing commercial objectives with outstanding client outcomes and sustainable business growth.
• Promoted to CSM and re-allocated from Oslo to the newly set-up Luxembourg office to support the Regional DACH-L Sales Head and the Group Head of CSM in the expansion of the business. • Provided cutting edge wealth management software to independent asset managers, family offices and banks to automate their daily work with the latest financial technology. • Successfully initiated and maintained customer loyalty and built solid long-term relationships with existing clients by analyzing and researching the needs of the markets and the customers to innovate our Customer Success processes and structures. • Acted as a voice of the customer and helped translate their needs into product requirements and passed these on to the Development Team in a documented manner. • Attracted, acquired and lead business development opportunities with existing and new customers by identifying upsell opportunities and developed actionable plans for expansion with Sales colleagues. • Built growth targets, through coordination and customer accounts cross-selling efforts with our Sales Team to effectively drive the successful adoption and retention of our customers. • Onboarded new clients from the pre-sales phase to active users, and provided product training and excellent client service for a successful customer onboarding experience. • Maintained regular contact with clients through client visits, e-meetings and customer events to implement detailed documentation for each client relationship including customized client needs and future project plans. • Proactively presented and initiated technical solutions to possible product issues before they occurred, to ensure customers are not affected when using our products. • Enjoyed being a team player and actively coordinated with Development and Product teams to keep up to date with our product offering to guarantee our customers get the most value of our products in line with new market trends and regulatory changes.
• Conducted customer support and training for banks, brokerages and Infront’s direct customers in Norway, Denmark and Sweden through telephone, email and on social media. • Collaborated closely with Sales to provide excellent service to our customers by learning about the vast product offering we have, and present it to our users and prospects. • Initiated and worked independently on side-projects in the Customer Support Team whilst meeting various deadlines and retaining high quality and attention to detail at all times. • Developed leading financial technology skills allowing me to contribute to cross-functional team projects. • Enjoyed testing newly developed Infront product features and provided the Development Team with suggestions to improvement in a documented manner. • In charge of running webinars for new and existing users by using my presentation skills to tailor my bespoke delivery to suit the sophistication and the size of the audience. • Provided constructive feedback to help develop Infront’s software solutions using my passion and knowledge working with cutting edge technology. • Built strong sense of responsibility and credibility, allowing me to communicate issues effectively under pressure with colleagues and clients, while ensuring the satisfaction of clients. • Gained an analytical and proactive approach to problem solving in a fast paced working environment.
• Offered a permanent full time employment contract after successfully completing my 2 months internship becoming a Legal Associate in the Real Estate Transaction Team. • Managing the legal and corporate requirements of my own portfolio of real estate investments throughout Europe, whilst taking advantage of my Norwegian background in handling all Nordic acquisitions consisting roughly of 150 – 200 entities both from entities’ corporate governance aspect, as well as the perspective of documentation pertaining to the tax structuring of the investment. • Drafting, reviewing and coordinating the execution of legal and corporate documents such as intragroup financing, distributions, Annual Accounts, corporate approvals and property documentations. • Coordinating and cooperating with the London and New York Blackstone Deal Teams and with other internal Departments, as well as external asset management, legal, tax and other advisors on domestic and cross-border corporate or real estate transactions, while maintaining strong professional relationships with lawyers, auditors, notaries and other service providers. • Ensuring companies’ transactions comply with corporate law and regulations. • Using various tools and databases towards the digitation of the documentation and data maintenance to ensure clean and organized presentation of my portfolios at all times in a fast paced environment. • Ability to work flexible hours in order to meet international Deal Team deadlines. • Team oriented, with consistent drive to maximize value-add to my team and the company.
• Supported the Transaction Team with the setting up and closing of acquisition/holding structures. • Co-ordinated signatures on transaction/incorporation documents from various Directors sitting in the Luxembourg, London and New York offices. • Corresponded with external international lawyers regarding accurate drafting of board resolutions; security documents; and various applications under different ongoing projects. • Organised the transaction related board meetings and prepared board packs for the Directors ensuring they were kept up to date with current and new projects at all time. • Created a new database tracker using Excel to track and monitor projects making the process of finding and sending requested documents from internal and external bodies more efficient. • Filed project documents on server and database as well as organised the transition of the corporate files from the Transaction team to the Compliance Team. • Arranged notarisation and apostillation of documents.