Marwan El-Hennawy

Customer Service and Design Director - Supply Chain at Tetra Pak

Egypt

About

Starting with a foundation in Industrial Engineering, I’ve evolved into a supply chain strategist who bridges the technical and human sides of operations. I’m passionate about designing efficient, customer-centric systems that align supply chain strategy with broader business goals; driving performance, sustainability, and innovation. My experience in Tetra Pak is always rooted in creating value for customers and teams and continuously creating efficient supply chains. I’m continuously exploring new ways to make operations more agile, inclusive, and future-ready. Let’s connect and explore how we can create meaningful impact together.

Experience

  • Tetra Pak (10 yrs 3 mos)
    • Customer Service and Design Director - Supply Chain
      Jan 2024 - Present · 2 yrs 6 mos

    • Customer Service and Design Manager - Supply Chain
      Dec 2019 - Present · 6 yrs 7 mos

    • Senior Demand Planner / Customer Service Representative (CSR)
      Jul 2018 - Dec 2019 · 1 yr 6 mos

  • EZZSTEEL (4 yrs 9 mos)
    • Foreign Procurement Specialist
      Dec 2014 - Apr 2016 · 1 yr 5 mos

      Procuring projects and high value machinery Development of the procurement department (supplier development, risk analysis, KPIs, supplier pre-qualification, selection, evaluation and other necessary actions) Additionally an indirect Buyer

    • Foreign Procurement Specialist
      Jul 2014 - Dec 2014 · 6 mos

      Control tower for the inbound of the main raw materials (Scrap, Billet, ..) from the port passing through all processes till it is used in the melt shop (production).  Contact management  Setting KPIs  Performance monitoring and tracking  Waste management

    • Foreign procurement specialist
      Aug 2011 - Jun 2014 · 2 yrs 11 mos

       Managing requests from spare parts and production with a target to maximize the company’s value in a low ARPU environment.  Supplier selection  Tendering and issuing orders  Orders follow up till they reach the warehouse  Continuous improvement projects

  • Junior Consultant at Just Supply Chain (JSC)
    Nov 2014 - Aug 2015 · 10 mos

    Worked on The Benchmark project for a major pharmaceutical distributor in Egypt. The project included the following. 1. The Right Inventory 2. The Right Forecast 3. The Right Network 4. The Right KPIs 5. The Right Monitor

  • Masters Consultancy project at Cummins Inc.
    Apr 2014 - Jun 2014 · 3 mos

    Masters consultancy project to have a fixed time slot for the inbound flow.

  • Trainee at Lafarge Cement
    Jul 2009 - Aug 2009 · 2 mos

    Summer training program for engineer students; underwent rotations in production, mechanincal, maintenance, project management departments.