Charlotte Metro
With over 8 years of experience in leading strategic initiatives and ensuring regulatory compliance across diverse business domains, I am a seasoned and proactive professional who excels at driving successful outcomes. As a Lead Business Execution Consultant at Wells Fargo, I offer strategic guidance and operational support to various business lines and control functions, while also serving as a mentor and leader of cross-functional teams. I am proficient in using agile methodologies and software tools to implement technical solutions and streamline processes. I am skilled in initiative design, project management, UAT coordination, and requirements analysis. I have a keen focus on delivering value to stakeholders by identifying opportunities for process improvement and innovation. I am also a certified Scrum Master, Product Owner, and Tester, with a passion for product development and customer satisfaction. I am ready to leverage my analytical acumen and domain expertise to excel in the role of a Product Owner, driving product vision and ensuring alignment with business goals.
Painter Bros of Greater San Antonio is a professional painting company that offers interior and exterior surfacing services for both residential and commercial properties. Whether we are painting a small home or tackling a large commercial project, we are dedicated to delivering exceptional results and exceeding expectations. We provide painting services using high-quality products to achieve outstanding results. Our residential services include interior, exterior, door, window, and cabinet painting. Our craftsmen are trained to produce prompt, quality work, ensuring the right techniques and materials are used for each surface.
In this role, I offer strategic guidance and operational support to ensure compliance with regulatory obligations across diverse business lines and control functions. I also serve as the lead and mentor of cross-functional teams to execute programs and initiatives centered on reporting. Utilize creative problem-solving techniques to assess and address complex issues, formulating actionable recommendations. • Developed and implemented Sales Practice Consent Order Monthly and Quarterly reporting for regulatory compliance. • Coordinated the preparation of periodic Change Management reports for Executive leadership. • Collaborated with members of the Business Execution team and team leaders to drive forward strategic initiatives.
During this term, I managed technical solutions for Service Assets and Configuration, coordinating with Business stakeholders. Oversaw User Acceptance Testing (UAT) and guided the release process with effective meeting governance strategies. I led the UAT team, ensuring the integration and control of solutions for enhanced effectiveness. I supervised technical Configuration Management and operational control processes, ensuring systematic onboarding. Also, I administered the Confluence Wiki page for clear organizational release communications. • Led triage meetings for identifying and documenting issues in line with business requirements. • Streamlined business-as-usual product support processes to enhance efficiency. • Coordinated emergency Production fixes and aligned resources strategically to address critical issues promptly. • Conducted biannual Program Management of Business Continuity exercises for over 20 applications, ensuring preparedness and resilience.
In this term, I created and executed a comprehensive Test Plan and strategy for mobile and online applications, guaranteeing comprehensive testing coverage. I was also responsible for establishing a formal onboarding process, subsequently adopted by Truist Deposit Services, to streamline future team member integrations and enhance operational efficiency. Moreover, I crafted a RASCI matrix outlining Project Team Responsibilities, improving stakeholder engagement, and ensuring accountability throughout the project lifecycle. • Managed, trained, and onboarded a dynamic team of 12 Test Engineers to spearhead the successful delivery of a $7M Cash Manager On-Line replacement (CMOL) project, highly valued by the client community. • Championed the creation of a detailed Resource Execution Spreadsheet, promoting transparency and clarity in resource allocation and utilization. • Led the UAT Kick-off and facilitated Test Case Review meetings, optimizing workflows, and fostering successful collaboration with vendors. • Established clear task expectations to streamline project execution and ensure alignment with project objectives.
• In this role, I directed the management, coordination, and deployment of MyChart Bedside, a mobile device access portal tailored for acute and ambulatory patients, across nearly 400 facilities. Also, I focused on improving self-service patient interactions, leading to a monthly increase of 30K interactions in minor clinical consultations. • Established a project status metrics process and effectively communicated execution results to management, ensuring timely installations and meeting deadlines. • Led UAT Kick-off meetings and conducted formal toolkit reviews, optimizing workflow processes, and fostering successful collaboration with Business/Dimensions Analysts. • Utilized detailed execution schedules to achieve >99% script execution rates, fostering strong multi-functional collaboration with configuration management, development, infrastructure, and Business teams, leading to dramatic breakthrough results. • Managed the seamless integration of Epic with Vendor-related testing tasks and deliverables, ensuring the successful execution of the project objectives.
During this term, I headed a Quality Assurance team of 16 testers, overseeing the implementation of software and procedures for ADA governmental compliance testing. Additionally, I analyzed resource utilization metrics, leading to the streamlined delivery of 54 projects. I managed Americans with Disabilities Testing for onshore government compliance with WCAG 2.0 standards, ensuring inclusivity and accessibility in software products. • Achieved significant cost savings for the company, amounting to over $30M+ in potential non-compliance fees and private lawsuits. • Onboarded twenty-seven junior testers over 5 years, effectively assigning tasks and scheduling test cycles to ensure 100% on-time solution delivery. • Developed QA budgets based on projected resources, software, and equipment requirements, ensuring optimal allocation of resources. • Led Agile Testing for Brokerage online using mobile and tablet devices (iOS and Android), facilitating efficient and effective testing processes. • Created Project Plans optimized for infrastructure availability, critical requirements, and resource capabilities, effectively reviewed by project leadership. • Served as a quality program leader, ensuring the robust integration of project status updates with weekly Tech Management Meetings. • Coordinated System Integration Testing (SIT) of 8 End-to-End applications, including manual batches for streamlined data reconciliation of desktop applications leading to the successful on-time delivery of the Edoc expansion project.