Stevenage, England, United Kingdom
An experienced Manager with experience in Staff and Commercial Management, delivering technical, logistical and commercial solutions for both customers and the company. Experience in logistics, customer account management, sales and marketing. Specialties: Customer Relationship & Account Management
Aftermarket and account management support for B/E Aerospace seating programs. I have account responsibility for airlines operating B/E seats within the European region. This support involves day to day and medium to long term spares support for these airlines, quote receipt and proposal activity for modifications to the seats and liaison within the B/E organisation to ensure the best service is offered to our customes.
Responsible for project supply management of chemical propulsion equipment used on satellites manufactured by EADS Astrium. Role covers supplier management after placement of purchase order through to delivery of parts - on time, on quality and on cost. This includes liaising with project office, product assurance, customer (when necessary), design engineering and supplier to plan and accomplish the various reviews required in the manufacture and delivery of the parts - i.e. PDR, CDR, TRR, DRB.
Managed the team that regained lost Repair & Overhaul business with Emirates Airlines - worth in excess of $1.25M for the 5 year contract period. Negotiated long term exclusive supply agreement with Aero Inventory - projected to be worth around $5M to the Kidde Aerospace group. Negotiated three year spares and repairs pricing agreement with BAE Systems for support of their Commercial aircraft - projected to be worth around $5M. Negotiated long term support agreement with BAE Systems for Hawk In Service Support. Established and implemented 'fast track' repair and overhaul process within KG to reduce component turn around times. Led the team that reduced component turn around times for SR Technics from over 70 days to 7 days. Prepared multi component pricing proposal which led to Kidde regaining Repair & Overhaul business from Air France. Managed Aerospace Aftermarket Sales Team Cover Contract Reviews and Negotiations for all customers. Prepare spares and repairs quotes for spare and repair sales administration and for customers. Provide input into monthly Sales Forecast meetings - research and forecast three types of customer - Original Equipment Manufacturer, Spares Customer and Repairs Customer. Prepare for internal review and signature sales forecast and revenue plan for long term repair and overhaul agreements with airlines. Provide annual spares and repairs forecast for major customers to enable MRP system to be populated. Promote with customers, benefits and advantages of working with Kidde Graviner. Provide Monthly sales and market information to General Manager - Aftermarket, Kidde Aerospace and Defence. Liaise with internal departments - repairs service centres, repairs administration, spare parts sales administration, master production scheduler and progress department to ensure customer delivery and turnaround times are met and improved.