Charleston, South Carolina Metropolitan Area
Experienced, results driven account manager with fourteen years of cooperative and utility broadband business experience. MBA in Finance with courses in Leadership, Strategic Planning & Analysis, and Financial Management. Knowledge and understanding of support structures and their role in creating a valuable customer experience. Passionate about helping cooperatives achieve financial and operational efficiency.
Act as a strategic advisor and salesperson for a paper goods and design company in the Charleston, SC market. • Routinely collaborate on the development of corporate communications across multiple channels. • Aid in shop set-up, licensing, and product procurement. • Conduct cost benefit analysis and develop wholesale relationships.
Manage and maintain a high level of member engagement with 57 electric cooperatives (Approximately $20-25 million in annual revenue) and their broadband subsidiaries. • Develop annual account plans to achieve budget, retention, and a high level of member satisfaction • Meet with utility executives and key stakeholders to understand business challenges and needs. (30-50% Travel) • Oversee and monitor a strategic technology partnership whose purpose is to align business interests and create value. Work closely with executives to set and prioritize business objectives. Communicate vision and direction to a team of business owners. • Plan, organize, and lead cross-functional teams to ensure member needs are met. • Mentor and coach new team members through one-on-ones, job shadowing, and territory transitions.
Served as a primary point of contact for over 95,000 customers. • Managed and oversaw the life cycle of numerous home improvement loans, maintained vendor relationships, and facilitated loan closings. • Presented at member town-hall meetings. • Led quarterly training sessions with call center personnel.
• Engaged customers with energy improvements that provided the highest ROI. • Developed, planned, and promoted company programs at trade shows and community events. • Managed multiple energy improvement projects.
• Acted as a point of contact for serving and resolving customer issues. • Marketed to customers about various programs using phone, email, and direct mail. • Performed quality control inspections for energy efficiency loans.