New Zealand
Serving as the primary point of contact for event enquiries and actively promoting venue spaces and services. Contributing to marketing strategies by executing targeted social media campaigns, and assisting in the creation of event marketing collateral.
Coordinated website build, including design, content creation, photography and graphic design. Utilising SEO strategies and user experience to build an easy to use and well-performing website. Generate leads through social media including Facebook and Instagram.
Handled guest relations, including guest reviews, emails and answered the phone to address any guest concerns or complaints, and followed up to ensure guest satisfaction. Organised and scheduled transportation, tours and other concierge activities for guests and conferences. Coordinated with housekeeping, food and beverage and maintenance teams to ensure seamless guest experiences.