Ashbury, England, United Kingdom
A Senior IT Leader with technical expertise, effective communication skills, and strong commercial acumen, I have brought over 25 years of experience driving IT value across B2B, B2C, scientific, biotech, legal, professional, and international corporate environments. My leadership spans global teams based in the UK, Europe, and the US, equipping me with broad international exposure. I foster collaboration throughout organisations, seamlessly connecting technology solutions with business priorities to secure stakeholder commitment, facilitate change, and oversee reliable IT operations. Strategic vision-setting is a core strength, ensuring that technology initiatives are always aligned with dynamic business needs. With an encouraging and motivating style, I build strong relationships and nurture talent, empowering team members across infrastructure and application domains. My enthusiasm for maximising business technology includes expertise in IT services and support, Cloud systems, Disaster Recovery, ISO 27001, and positioning IT as an integral business partner. Recently, I successfully managed a cyber ransomware crisis impacting 5,000 users worldwide, leading my team with guidance and support to restore 95% of UK operations, meeting business-as-usual targets under extraordinary circumstances.
Key contributions and achievements • Served as a key member of the leadership team, fostering growth and development within the IT department. • Responded promptly to a cyber-attack, successfully restoring laboratory operations to 80% capacity within a month. • Oversaw and guided the fast-paced restoration of more than 1,000 laptops and 400 servers after the incident. • Launched a Microsoft Teams-based Direct Dial-In (DDI) system, allowing over 500 UK users to work fully remotely. • Sustained recovery efforts and drove further enhancements, which included a complete overhaul of the IT infrastructure. • Led on a worldwide change initiative to establish highly secure infrastructures at all company sites.
Key contributions and achievements • Fostered a culture of positivity and proactivity, enabling team members to resolve complex technical challenges autonomously. • Performed a comprehensive review of a newly migrated team that had encountered elevated attrition rates and diminished morale. • Raised the team's technical standards and mindset to be congruent with revised management objectives. Established and developed a cohesive team, reducing interim contract durations from twelve months to nine months. • Realized a 50% reduction in outstanding support tickets within three months through targeted coaching and mentoring initiatives. • Significantly optimized the deployment of third-party security patches, decreasing delivery times from three to four weeks to two weeks and improving overall team capacity. • Enhanced the pace and quality of project delivery, facilitating expedited end-to-end project completion.
Key Contributions and Achievements: • Deployed the TopDesk SaaS ticketing system, optimising ticket management processes and workflows. • Implemented AirWatch to enhance device management capabilities and streamline device support. • Led the strategic initiative to consolidate two UK sites into a centralised, purpose-built facility. • Successfully managed the project and installation of a new monitoring system across more than 200 laboratory refrigerators. • Directed IT infrastructure set-up for a GMP clean room facility in the UK, ensuring regulatory compliance and seamless integration • Oversaw PC imaging and deployment through SCCM, standardising workstation configurations and updates. • Facilitated the attainment of Cyber Essentails Plus certification, significantly strengthening cyber security.
Key contributions and successes: • Installed and configured print services, Meraki Wi-Fi and reinstalled backup and antivirus solutions • Project managed the post-M&A integration of a newly acquired firm into Medvivo’s infrastructure • Introduced a new WiFi network with remote support, enabling on call teams to fix issues remotely • Onboarded the Out of Hours doctors into an always on VPN system to allow continuous availability • Introduced a new mirror site for call centre to swop over to in case of site failure, ensuring continuity • Redesigned and implemented a new backup system that reduced the failure rate from 70% to 5%
Key contributions and successes: • Installed and configured VMWare solution. • Transferred and reduced a 300 physical server estate by 50% into the VMWare solution. • M&A integration of the community services systems into the main Hospital systems • Transitioned over 3000 staff from old hospital to new PFI built hospital and all IT services • Transitioned NT domain to 2000 domain • Managed a team of server and desktop techs