St Albans, England, United Kingdom
Experienced Solution Architect providing transformation with technical solutions across Enterprise environments to include Cloud, LAN, WAN & Unified Communications. Achieve trusted status by engaging with customers in a consultative manner and lead technical workshops to understand their business challenges and translate them into enterprise business solutions and transformation. Excellent customer facing and presentation skills, ensuring that technical solutions are clearly communicated and articulated to all levels and stakeholders.
Various IT Delivery projects including Wi-Fi, Cabling Infrastructure and Connectivity
Working closely with existing and prospective clients to understand their business drivers and product requirements, and then liaise with technical solutions designers to translate them into custom solutions to meet client needs
Production of a High-level Transformation plan and Business case for Sheffield Hallam University to migrate from the current UC & CC platform to MS Teams to obtain operational benefits, increase revenue and reduce costs.
Manage inputs from a variety of stakeholders to deliver Managed Service Solutions. • Compiling and reviewing service solution & bid response content to ensure timely delivery of compliant and commercially sound bids • Fully documenting the service obligations and assumptions included in service solutions & bids • Prepare the cost and pricing models for service solutions & bids, adhering to model standards • Contributing to the service solution & bid library by proposing improvements • Understand and resolve complex technical, strategic and business issues Key areas: - Managed Infrastructure (Network, Equipment-as-a-Service, Unified Communication) - Network & Telecom (WAN, WLAN, LAN, Cloud, UC / Voice) - Maintenance / Break & Fix Services / Day 2 Support - Wired & Wireless Site Surveys - Service Desk - Field / Onsite Engineering (e.g. Network & End User Services) - IMACD - Staff Augmentation
Building MS Teams solutions with Direct routing and AudioCodes SBCs, Project management of deployments and liaison with 3rd parties