Martin Gomes

Manager (Team Leader)

Noida, Uttar Pradesh, India

About

Experience

  • Manager (Team Leader) at Netimpact Solutions Private Limited
    Mar 2021 - Mar 2025 · 4 yrs 1 mo

    Led a team of 24 handling ORM and risk mitigation Managed KPIs, SLAs and performance metrics Resolved high-priority escalations within TAT Scaled team and supported 70-member PNO project Conducted coaching and performance reviews

  • Senior Executive at iEnergizer
    Dec 2017 - Apr 2020 · 2 yrs 5 mos

    Supported US telecom customers via chat Achieved KPIs in quality and productivity Contributed to revenue through upselling

  • Executive at Snapdeal
    Nov 2014 - Mar 2017 · 2 yrs 5 mos

    Managed merchant/vendor relationships Improved onboarding and service efficiency Coordinated issue resolution across teams

  • Executive at Magus Customer Dailog Private Limited As A Customer Care Executive New D
    Jan 2013 - Nov 2014 · 1 yr 11 mos

    Provided email-based support for Airtel DTH Improved response quality and resolution time