Martin Fastenakel

Vice President Customer Care & Operation Europe at Mastercard

Brussels Metropolitan Area

About

Experience

  • Mastercard (10 yrs 11 mos)
    • Vice President, Customer Care & Operations Europe
      Oct 2025 - Present · 9 mos

    • Vice President Network Europe
      Apr 2020 - Nov 2025 · 5 yrs 8 mos

    • Director
      Feb 2018 - Apr 2020 · 2 yrs 3 mos

  • MasterCard (6 yrs 6 mos)
    • Senior Network Analyst
      Mar 2013 - Mar 2015 · 2 yrs 1 mo

    • Experienced Network Engineer
      Jun 2010 - May 2013 · 3 yrs

      Design, Implement and Supervise Network infrastructure for customer and corporate site. Support operation when network problem.

    • Day analyst
      Oct 2008 - Aug 2010 · 1 yr 11 mos

  • Day Analyst at 2008-2009
    Oct 2008 - Apr 2010 · 1 yr 7 mos

    Supervise and ensure the timely follow-up of ongoing issues to resolution. In-depth analysis and troubleshooting. Liaison with other departments, network providers and customers. Regular contact with BT, Orange and

  • Network Operator at Mastercard Europe
    Aug 2007 - Aug 2008 · 1 yr 1 mo

    Working in shift for the 24x7 Network Management Centre. Monitoring the European network and authorisation traffic, comprising over 400 network locations and 300 processing customers. Troubleshooting and resolution of issues, escalation internally, to network providers and to customers. Participation in MPLS migrations from Frame relay.