Dundalk, County Louth, Ireland
I have worked in several departments in the bank from Sales to operations, which gives me a huge knowledge in areas like Customer Service, Microsoft Office and account management. I also have been responsible for managing people, creating training materials and helping with different HR-related tasks. My main goal is getting the job done accurately, efficiently and with the highest quality. In my spare time I read a lot. When I am not at work I like to spend time with my friends or to watch Netflix
Coordinated payment to Service providers, managed invoices, insurance renewals and utility bills, Collected quotes for repairs and building services, prepared annual financial summaries, responded to landlord queries and supported the annual meeting.
managed inbound and outbound calls, explained account status and payment options, processed payments and documented interactions, achieved quality and accuracy, revenue, average handling time for each call and off phone targets, supported escalted cases with internal teams
contacting excisting customers in Germany. Selling promotional products, sending offers via email and Fax, entering orders into the system and sending confirmation to the customer. Achieving targets on a weekly bases
contacting customer to upsell on excisting orders
booked flights for airlines Germanwings and Lufthansa, gave general information about flights