The Randstad, Netherlands
Service Level Manager for IT services
Service manager mobile solutions at mobile communication for medium and large enterprises in the business market. It is my responsibility to take on larger customer projects, internal projects, and improvements to the operational process.
Implementation of mobile subscription contracts for Large Enterprises to KPN Managed Mobile Solutions. Processing of bulk requests for support on mobile subscriptions. Consultancy on integration with other departments. Creating metrics for project management.
Process consultant specialized in Service management, Service Operations and support. ITIL, Security compliance and Prince2 qualified, project management experience, consultancy experience, data analysis, metrics, root cause analysis, security compliance & policies and a strong root in service support.
Change coordinator for connectivity changes and project manager of small IT projects such as server removal or placement.
Project manager for a transition project. Taking the processes to a higher level of efficiency, introducing a more structured method of working through projectmanagement and implementing new software to support the department in their work.