Waalwijk, North Brabant, Netherlands
I have two decades of experience working on large multinational CRM related projects, stretching from strategy to tech implementations. I enjoy crafting solutions, and develop them from the ground up, adding value to clients and users. My aim, when working with clients, is to understand what they really need, by getting to the bottom of their questions and underlying issues. Although I do this in multiple environments I prefer working in an area where I can make an impact on (end)customers, which is often the area of CRM, Marketing Automation and eCommerce, where solutions can range from process improvements to IT optimizations. In addition to strong analytical skills, I have solid technical IT knowledge and excellent business acumen. I enjoy challenging myself in a dynamic environment, while serving as an interface between business and IT. Expertise: Acting as Solution Architect or business analyst in one of the following areas: - Marketing Automation / Digital Marketing - Customer Relationship Management (CRM) package implementation (Salesforce Service/Sales/Experience Cloud and platform) - Next Best Action / Next Best Offer
As a seasoned solution architect, I work closely with key stakeholders in Sales, Marketing, and Service to understand their processes and identify opportunities for IT support or process optimization. Leveraging my deep knowledge of the Salesforce platform and related tools such as Pardot, webMethods, and Storyblok, I develop comprehensive solutions that enhance and streamline operations. My ability to effectively communicate across various organizational levels ensures that the solutions I design not only meet but exceed the needs of our stakeholders, driving improvements and supporting business growth.
Working together with business partners in Sales and Marketing, peers within IT, and developers to create an exceptional customer and partner experience. I’m often involved early in the process to fully understand business requirements (both on strategic as well as on tactical level), after which I recommend a way forward. I draw out a specific solution direction, often build a proof of concept, and eventually guide developers in the realization. I work with a variety of Sales and Marketing tools, including: Salesforce, Model N, Eloqua and Adobe.
CRM and Marketing Automation consultant. Helping companies to better understand their customer and buyer needs and helping them to service their customers in the appropriate way. This business driven approach is often supported by CRM or Marketing Automation tools (e.g. Salesforce, Salesforce Marketing Cloud, Pardot, Eloqua, IBM Interact). Responsible for project management and solution design.
CRM and Marketing Automation consultant, focusing on CRM and Marketing implementations and supporting business transformations. Responsible for leading teams, process designs, solution designs and functional and technical implementations. Tools typically involved include: Salesforce, Eloqua, Aprimo, Infor Epiphany.
CRM and Marketing Automation consultant, focusing on both technical as well as functional implementations, including process designs and solution designs. Tools typically involved, include: Infor Epiphany suite, Oracle DB, Microsoft SQLserver, PL/SQL, T-SQL, Java, Javascript.
Hired from Brunel for this position. I worked as part of a multidisciplinary team that was involved in KPNs' All-IP Strategy. I wrote multiple business cases that described the needed physical transformation of KPN's network in order to help KPN transform from a telecommunications company into a multimedia company. Starting April 2007 I also had a shared responsibility for the co-ordination of a small team of operational planners.
Worked as IT recruiter and hired to KPN as Senior operational planner.