Smithville, Texas, United States
With over 20 years in retail and food service leadership, I’ve built a career driving operational excellence, team development, and customer satisfaction. From Brookshire Brothers to Buc-ee’s and now TXB, I’ve led high-performing teams, optimized P&L outcomes, and fostered strong community partnerships. Certified in organizational design and coaching, I bring a hands-on, people-first approach to every challenge—focused on results, culture, and continuous improvement.
I execute the General Manager's role in their absence, demonstrating proficiency in various Point of Sale systems. Responsibilities include reconciling shift reports, swiftly addressing customer and employee issues, overseeing shift duties, and ensuring compliance with retail and employment laws. I actively contribute to recruiting, training, and managing staff, prioritize safety regulations, and adeptly handle Point of Sale devices. My role emphasizes efficient task completion, effective communication, and professional collaboration within the team. Additional duties may be performed as required, with the ability to fulfill essential job functions with or without reasonable accommodation.
I execute the General Manager position by demonstrating proficiency in various Point of Sale systems. Responsibilities include reconciling shift reports, swiftly addressing customer and employee issues, overseeing shift duties, and ensuring compliance with retail and employment laws. I actively contribute to recruiting, training, and managing staff, prioritize safety regulations, and adeptly handle Point of Sale devices. My role emphasizes efficient task completion, effective communication, and professional collaboration within the team. Additional duties may be performed as required, with the ability to fulfill essential job functions with or without reasonable accommodation.
I execute the General Manager's role in their absence, demonstrating proficiency in various Point of Sale systems. Responsibilities include reconciling shift reports, swiftly addressing customer and employee issues, overseeing shift duties, and ensuring compliance with retail and employment laws. I actively contribute to recruiting, training, and managing staff, prioritize safety regulations, and adeptly handle Point of Sale devices. My role emphasizes efficient task completion, effective communication, and professional collaboration within the team. Additional duties may be performed as required, with the ability to fulfill essential job functions with or without reasonable accommodation.
Retail Manage the day to day operations of a large retail grocery store. Responsible for ordering, inventory control, quality control, scheduling, interviewing, exit paperwork, merchandising, customer service, Accounting, receiving, shipping, customer relations, employee relations, store maintenance and inventory. Understanding and analyze a P&L report in order to accomplish EBIDTA goals successfully. Coordinate with the local schools to hire employees into our Co-op program. Active with local charity organizations in order to achieve a community presence for our business.
In my tenure at Brookshire Brothers, I've undertaken diverse roles across all store departments, from hands-on tasks like floor maintenance to leading Customer Service Excellence (CSE) meetings. Currently, my responsibilities encompass a wide spectrum, including ordering, inventory control, quality assurance, scheduling, interviewing, exit procedures, merchandising, customer service, accounting, receiving, shipping, customer and employee relations, store maintenance, and inventory management. Proficient in reading P&L reports, I diligently work toward achieving our EBIDTA goals, consistently succeeding in meeting them during my management tenure. Actively involved in hiring through the Co-op program with local schools and fostering community engagement by collaborating with charity organizations, I contribute to establishing a strong business presence in the community.