Atlanta, Georgia, United States
Experienced Benefits Operations Manager with a demonstrated history of working in the human resources industry. Skilled in Service Delivery, Payroll, Sales, Offshoring, HR Outsourcing (HRO), and Contact Centers. Strong program and project management professional with a Bachelor of Science, Commerce and Business Administration focused in Marketing from The University of Alabama.
The Benefits Operations Manager is accountable for their aligned client(s) operational performance, including meeting and exceeding contractual performance standards and operations measures. The BOM is responsible for making sure all portions of ongoing service delivery works smoothly and results in high quality service for plan sponsors and plan participants. This includes project scheduling, capacity and utilization management, delegating work to meet deliverables, and tracking the status or outstanding issues. The manager is the key contact for day to day client contact and Third Party Administrators, as well as Shared Services. The BOM is responsible for identifying, planning, transitioning, and monitoring work activities that are performed using Business Process Outsourcing.