Colombia
Organized, resourceful and independent Admin/Marketing Support professional with more than 10 years of experience. Determined at resolving issues by providing excellent customer service, desires to grow in an admin support role where computer, marketing, customer service, and bilingual languages skills are used to the utmost potential.
Guided customers with the setup of their health device over the phone as well as answered their concerns regarding the shipping of their device, payment concerns, and reshipments.
Worked with different personal injury firms and aided with scheduling their clients to see top network medical providers, and requested important documentation from firms for treatment, and updated them on corresponding client progress so they could determine if continuation was deemed necessary.
Spoke with renters and addressed their questions on our rental properties and helped process property applications. Made sure that the properties got rented in record time thus meeting property owner expectations. The renters were screened so that the best applicant was selected for each particular unit.
Reached out to potential home buyers to see if they would be a good fit in selling their homes with the use of important questions that would help us determine if it would be a beneficial solution. Once the home buyer was interested, I aided in getting the prospect a follow-up call with one of the investors.
Assisted new warm leads regarding our internal hiring process and provided in-depth answers regarding their concerns. Helped move them along to the next round where they met with one of the sales lead consultants who further explained how they could hire one of our amazing virtual assistants from Latin America.