São Paulo, Brazil
With over 15 years of experience, I have been involved in leading and coordinating agile teams as well as working as a developer and support analyst in various business areas. My professional journey spans across different sectors, including software houses, industries, and consulting. In 2021, I was recognized by the HDI Institute as the best support analyst in Brazil. Currently, I hold a coordination position, overseeing 5 Software Factory teams in the Totvs RA (Totvs Logistics Customs Warehouses), PMI (Industrial Maturity Program), Logix, HCM and Protheus DCL products. These teams are focused on Consulting, Implementation, and Development. My technical expertise includes technologies such as OpenEdge ABL RDBMS (both GUI and CHUI), Java, ADVPL, C (ANSI), HTML5, JavaScript, Angular, and SQL Server.
Coordination of the Agile Prime structure within the Demand and Relationship Management (GDR) team, ensuring strategic alignment between business areas and development teams. Responsible for demand prioritization, performance monitoring, and implementing practices focused on operational efficiency, project management, and value delivery.
Responsible for leading and coordinating five multidisciplinary teams within the Software Factory structure, ensuring strategic alignment, delivery excellence, resource optimization, and customer satisfaction across multiple TOTVS product lines and consulting initiatives. Key responsibilities and achievements: • Leadership and coordination of five software development and consulting teams, managing project portfolios, delivery roadmaps, resource allocation, and operational performance. • Responsible for financial, operational, and people management activities, including budgeting, capacity planning, performance evaluation, and talent development. • Management of cross-functional teams composed of developers, business analysts, consultants, technical specialists, and project stakeholders. • Definition and monitoring of KPIs, productivity metrics, delivery performance, and customer satisfaction indicators. • Application of Agile methodologies and continuous improvement practices to increase team efficiency and delivery predictability. Coordinated key business units including: TOTVS Logistics – Customs Enclosures: implementation projects, product enhancements, and strategic developments for logistics and customs operations. PMI – Industrial Maturity Program: established and structured the Continuous Manufacturing Consulting Team, defining services, methodologies, governance, and industrial transformation initiatives. Protheus DCL – Fuel & Lubricant Distributors: managed product evolution, regulatory initiatives, and strategic customer demands. LOGIX: led ERP-related development and consulting initiatives, ensuring delivery execution and customer value. HCM (Human Capital Management): coordinated teams delivering innovations and solutions for HR, payroll, talent, and workforce management.
Leadership of the Prime Support team for Datasul, Logix, and Logistics Suite, with strong focus on Progress OpenEdge environments and mission-critical ERP operations. • Leadership of a multidisciplinary team composed of 20 analysts and specialists, including Technical Specialists and Customer Success professionals. • Management and continuous improvement of support operations for customers running TOTVS solutions based on the Progress OpenEdge platform, ensuring system stability, performance, availability, and adherence to contractual SLAs. • Extensive experience supporting and coordinating activities related to OpenEdge Application Server (PASOE/AppServer), databases, performance analysis, environment architecture, integrations, troubleshooting, upgrades, and infrastructure optimization. • Ownership of operational KPIs and SLA governance, ensuring high customer satisfaction levels and service excellence. • Demand management, workload balancing, capacity planning, and performance monitoring of technical teams. • Customer relationship management, acting as a trusted advisor for strategic accounts, conducting executive presentations, business reviews, follow-ups, and identifying upsell opportunities while reducing churn risks. • Financial management of the service operation, including revenue monitoring, resource allocation, and profitability analysis. • Development and execution of Individual Development Plans (IDPs), building technical competency frameworks focused on OpenEdge, ERP architecture, customer success, and leadership skills. • Application of Agile methodologies and Management 3.0 practices to improve team engagement, operational efficiency, and service delivery outcomes. • Direct involvement in critical incident management, root cause analysis, and continuous improvement initiatives across enterprise environments.
• Senior Developer and Business Analyst responsible for the maintenance, enhancement, and support of multiple modules within the TOTVS Datasul ERP environment. • Technical lead for custom developments using Progress OpenEdge (ABL), delivering business solutions aligned with corporate processes and strategic objectives. • Development of customized solutions, including business rules, UPCs (User Point Customizations), APIs, integrations, reports, and automation tools. • Strong experience with Progress OpenEdge database access, performance optimization, and complex SQL/Tandem SQL statements for data analysis and business intelligence requirements. • Design and development of Excel-based reporting solutions, improving operational visibility and decision-making processes. • Responsible for HR-related systems and modules, acting as the primary IT liaison between business stakeholders and technical teams. • Requirements gathering, process analysis, solution design, development, testing, deployment, and post-implementation support. • Remote support and technical assistance for multiple company branches, ensuring system availability and operational continuity. • Served as IT Manager Backup and Assistant Manager, assuming responsibility for Corporate IT operations, team coordination, supplier management, and critical decision-making during management absences. • Active participation in process improvement initiatives, ERP optimization projects, and digital transformation efforts.
• Consulting/Development of Human Capital Management module – Payroll / Termination / Benefits / Timesheet / e-Social • Integrations using SQL Server / MySQL Customers - Tuper S.A - TrendRH - Universal Leaf Tabacos
• Development of customized solutions for customers using TOTVS Datasul ERP, leveraging Progress OpenEdge (ABL) technologies. • Full software development lifecycle participation, including requirements gathering, business analysis, technical specification, development, testing, deployment, and post-go-live support. • Design and implementation of integrations between Datasul ERP and third-party systems through Web Services, APIs, and custom interfaces. • Development of reusable API tools and integration frameworks to support customer-specific business requirements. • Creation and maintenance of custom programs, reports, business rules, and ERP enhancements. • Technical support and troubleshooting for production environments, ensuring system stability and customer satisfaction. • Direct interaction with customers to understand business needs and translate requirements into scalable technical solutions. • Experience working across multiple industries, adapting ERP customizations to distinct business processes and operational models.