Markham, Ontario, Canada
Energetic and self-motivated with over 7 years experience in the financial services industry. Strong organizational techniques, detail oriented and very strong written and oral communication skills in a fast paced environment. Exceptional multi-tasking capabilities with effective time management techniques, outstanding analytical skills with demonstrated ability to interpret and summarize data into meaningful information. Proficiency in DTC, CDS, FRB and various Microsoft Office applications. Specialties: Performance management, LVTS, CDS, DTC, FRB, CMS, and FMC.
- Provided leadership, technical advice and support to staff - Directly supervised the research and resolution of sensitive client issues - Developed and maintained strong relationships with external and internal clients to ensure client service standards were met - Took appropriate actions to ensure timely market settlement of all cash and securities transactions to reduce market exposure - Authorized high dollar or high risk transactions which exceeded Team Leader limits - Ensured compliance with all regulatory requirements, corporate, and departmental policies and procedures - Worked with management to improve operational efficiencies, minimize risk, and ensure audit standards were met - Provided guidance and feedback to improve the performance of employees
- Researched all overdrafts and idle balances daily to ensure validity - Worked with clients, internal committees and the Relationship Managers to improve STP rates and fax reductions. - Coordinated with fund accountants and reconciled client ledger accounts on a daily basis - Ensured that staff were trained on any market changes - Conducted performance appraisals and discussions with staff to ensure objectives were set - Monitored and ensured that all staff were providing client service according to company departmental standards - Authorized high dollar or high risk transactions - Ensured that all staff were adhering to company audit standards to minimize risk exposure
- Reconciled daily batches - Responded to telephone inquiries promptly - Maintained Inventory Control