United Arab Emirates
IT professional with a creative edge in photography and videography.
• Manage large amounts of inbound calls in a timely manner • Follow communication “scripts” when handling different topics • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. • respond to emails and online chat requests for technical support. • Improves client references by writing and maintaining documentation. • Participates in development of client training programs by identifying learning issues; recommending instructional language. • Accommodates client disabilities by recommending devices and techniques. • Improves product performance by identifying problems; recommending changes.