Markus Hagman

Digital Factory Director @ Ferring GmbH | Delivering IT/OT operations | Digital Transformation

Germany

About

Experienced IT leader passionate about creating business value by improving and transforming how organizations work—through smarter systems, streamlined processes, and digital innovation. Leadership & IT Strategy Over 10 years of experience leading cross-functional teams and building high-performance cultures. Proven track record in aligning IT with business goals and driving organizational change to deliver better, more efficient IT support. IT Service Management Led a full transformation from legacy operations to an ITIL-based IT Service Management model. Defined and implemented core processes (Incident, Change, Problem, Service Catalog), established governance, introduced ITSM tools, and fostered a culture of continuous improvement. Digital Transformation For over 20 years, delivered practical digital solutions to real business challenges—ranging from large-scale enterprise system implementations to tailored custom applications. IT Infrastructure & Operations Over 10 years ensuring secure, compliant, and reliable IT operations—both on-premises and in the cloud. Built and restructured IT organizations, enabling adoption of ITIL-based practices and a service-oriented culture. Digital Workplace & Office IT More than 10 years improving the digital workplace through Microsoft 365, intranets, and collaboration tools. At FinVector, also managed employee IT equipment and digital workspace solutions for 3 years. Project Management & IT PMO 4 years overseeing the IT PMO function across two organizations—ensuring project alignment, governance, and delivery discipline. Data & AI Enablement Led development of data platforms to support smarter, data-driven business decisions. Experience in enabling analytics and early AI initiatives. Budget Planning & Cost Management Over 5 years of experience building and managing IT OPEX and CAPEX budgets with high accuracy and adherence. Solid understanding of IT hardware and service cost structures. Procurement, Contract & Vendor Management Senior-level experience in procurement processes, including RFPs, competitive tendering, and contract negotiations. Strong focus on cost control and building strategic vendor partnerships.

Experience

  • Associate Director Digital Factory at Ferring Pharmaceuticals
    May 2026 - Present · 3 mos

    • Lead the Digital Factory organization at Ferring Pharmaceuticals, ensuring secure and compliant operations across the IT/OT landscape. • Drive the digital transformation initiatives by executing sites IT/OT roadmap and collaborating with cross-functional stakeholders. • Manage a dedicated team of professionals, integrating manufacturing and technology for seamless operations.

  • Member of Data and Digital Committee at Kuopion alueen kauppakamari
    Feb 2024 - Present · 2 yrs 6 mos

  • FinVector Oy ()
    • Head of Information Technology
      Jun 2023 - May 2026 · 3 yrs

      Leading an international IT team delivering core IT services for FinVector and Ferring Ventures group companies. - IT Services for end-users - IT Operations & Infrastructure - Cybersecurity - ERP and Business Systems Management - Digital Transformation (business analysis, digital solutions and support) - IT Strategy, Roadmap & Portfolio Execution - Data & AI solutions - Digital workplace (M365 and intranet) and Office IT solutions Operating in a GxP-regulated pharmaceutical environment, ensuring full compliance with industry standards and regulations.

    • Manager, Business Application & IT PMO
      Aug 2022 - Jun 2023 · 11 mos

      Led the Business Applications and IT PMO team, driving delivery of ERP, business systems, and data platform initiatives. - built IT PMO function with framework to improve project governance and visibility in IT - Led the implementation of a data and analytics platform while spearheading a critical KPI initiative, establishing a robust foundation for data-driven decision-making to propel company growth. - Led ERP team, and implemented IT Service Management best practices, improving the efficiency of the team by 70%

  • University of Eastern Finland (12 yrs 7 mos)
    • IT Manager, Application Services
      Dec 2016 - Jul 2022 · 5 yrs 8 mos

      Managed Business Applications, Process Digitalization, and Data & Analytics for a major size university in Finland. Business Applications: - Led team that managed 100+ business applications and their underlying architecture - Acted as IT Business Partner to key stakeholders, ensuring IT-business alignment - Supported IT strategy, roadmaps, budgeting, vendor management Digital Transformation: - Led a digitalization team that supported business by developing digital solutions to automate manual processes - Built and implemented a university-wide digitalization framework - Run a program where 50+ manual paper-based processes were replaced with digital solutions - Digital Workplace and intranet development (Microsoft 365) Data & Analytics - Led the data team managing the enterprise data warehouse and integration services. - Delivered analytics solutions through dashboards and reporting tools

    • IT Project Management Officer (IT PMO)
      May 2019 - Jun 2022 · 3 yrs 2 mos

      Led the IT PMO function, overseeing IT project portfolio management across the organization. - Established IT PMO governance practices and portfolio visibility - Ensured alignment of IT projects with strategic goals - Supported prioritization, resourcing, and delivery of key initiatives

    • Coordinator (IT Change Manager and Project Manager)
      Sep 2012 - Nov 2016 · 4 yrs 3 mos

      Acted as IT Project Manager and IT Change Manager. Project Manager for IT Service Management process and IT Service Desk function implementation -project. Scope included development and implementation of ITIL based processs to organization (Incident Management, Request Fulfillment, Change Management, and Problem Management), implementation and configuration of IT Service Management Tool, to support these processes. Business Process Digitalization (2016-2018) -Program. Scope included digitalization of paper based business processes, and building eServices platform (Microsoft Sharepoint, Nintex Workflow Automation) Change Manager role, responsible for managing the lifecycle of all changes on IT Services and the management of the IT change mangement process.

  • Coordinator at University of Kuopio
    Oct 2003 - Dec 2009 · 6 yrs 3 mos

    Responsible for administration and development of Moodle Learning Management Sytem (LMS). Additionally responsible for full-stack development of multiple web applications.