Markus Ulrich

Manager Information Management - PSS Operation

Frankfurt Rhine-Main Metropolitan Area

About

Experience

  • Manager Information Management - PSS Operation at Lufthansa
    Sep 1989 - Present · 36 yrs 11 mos

  • Deutsche Lufthansa AG (25 yrs 1 mo)
    • Manager Operational IT Development CRS
      Mar 2006 - Oct 2023 · 17 yrs 8 mos

      Product development Ticketing functionalities LH Representative for IATA TKT com Meetings and different IATA working groups related to TKT / EMD development on industry level

    • Trainer TKT RES and Service
      Oct 1998 - Mar 2006 · 7 yrs 6 mos

      Certified Trainer - TAQ LH Ticketing, Reservation and Soft Skills trainings - for service professionals and operational management Train the Trainer Coaching of new Trainer Development of WBTs Development of new trainings