Oosterhout, North Brabant, Netherlands
Technology alone is not going to fix your digital learning experiences. However, using technology in a way that enhances your teaching skills, and helps you and your students pick up new knowledge in an efficient and fun way, absolutely will. I am here to help you use technology in that way!There are many great apps out there to help you use technology in your learning experiences, but many of them are like toolboxes: filled with an assortment of proverbial hammers and screwdrivers, but you got to know which tool to use when taking your courses online. I’m one of the Support Heroes at aNewSpring, and I love helping people get their learning experiences running smoothly by using the right tools and solutions. And I promise, it won’t involve any actual hammers and screwdrivers (I am not any good with those anyhow ;) ) So, if you’re reading this and facing a challenge in your learning experience, just reach out. I’m here to help.
Helping our customers getting the most out of aNewSpring, facilitating them in creating the best learning journeys possible. This includes handling support requests via mail and phone, but also advising customers on how to implement our tool in the best way possible. Next to daily technical support work, I help develop in-app, just-in-time support, which contributes to lowering incoming support requests and increasing feature usage.
Supporting and optimizing the sales process for various clients in the ornamental horticulture industry.
Leading, coaching and training the Support team of GamePoint. GamePoint creates realtime multiplayer social games, connecting a global community of players. Providing excellent and personal support to our players greatly improves their playing experience, and contributes to the friendly environment of GamePoint's titles.
Leading and coaching two small teams of content analysts, responsible for the improvement of the customer journey of our various German and international clients. Also responsible for coordination with other teams to implement new features and ways to optimise the customer journey of end users. Clients include: - congstar - Philips - Unitymedia - T-Mobile Austria