Calgary, Alberta, Canada
Regional end-user support lead at a large multinational mining company.
Delivering managed IT services across various clients and supporting project delivery. Microsoft 365 Administration, managing Azure AD and Intune/EPM. Deploying and supporting compute and networking resources in Azure. Procuring and deploying IT equipment. Administration of business applications and Windows servers. Supporting on-site network infrastructure and devices.
Provided Tier 1 Helpdesk support at a Multinational Mining Company. Supported Windows 7 – 10, business and desktop applications. Processed onboardings for new hires, provisioned user accounts. Managed access processing and equipment requests.
Coordinated hardware replacements as per IT asset lifecycle management Used service management software for ticketing, inventory, and disposal of assets Completed troubleshooting and resolved or escalated IT issues in computer labs. Responded to instructor hotline calls, providing immediate service to IT-related issues during part-time classes.