Eschborn, Hesse, Germany
Experienced Sales, Business Development, Customer Success and Service leader with a demonstrated history of new business development, revenue growth in many IT solution areas with a focus on innovation, scale and customer relevance and therefore customer outcomes. Skills acquired over many years in the IT industry do include ... • Solution development for largest Enterprise and Service Provider within Networking, Datacenter / Cloud, Security, Collaboration (Voice, Video, Messaging), IPTV • Increase customer intimacy and transform customer operation • Achieving sustainable growth by developing solutions focussed on market demands and customer outcomes • Grow business and solution relevance by leveraging partner and their extended capabilities • Managing critical and complex customer environments • Attracting, developing and retaining talent • Building and leading high performing teams
Leads Cisco’s Customer Experience (CX) for the German Theater and is member of the management board for Cisco Germany as well as CX EMEAR. His team unites customer-facing functions and owns the services P&L, Business Development, Professional and Proactive Services, Customer Success, and end-to-end Customer Experience for customers in the Enterprise and Commercial segment as well as Public Sector.
Customer Success for Cisco Germany Services (Business Critical Services, Professional Services, Support Services) for Cisco Germany Business Development & Complex Projects
Professional Services, Business Critical Services, Classified Services Networking, Security, Collaboration, Datacenter/Cloud, Automation
Managed Services Projects, Bid Management, Project Management, Workflow Development
WAN Solution Development Enterprise Germany Technical Design Authority for Complex Deals and Projects
Development Communications Infrastructure (Hardware, Software, Digital Signal Processing Algorithms) Development Industry PBX Infrstructure (Software)