Serbia
Experienced Business Development, Sales and Client Director with background in client relationship management, marketing and IT. Strong leadership and relationship-building skills.
I have been instrumental in generating revenue through partnerships while enhancing enterprise communication solutions. • Developed and integrated new product features and pricing strategies to meet market demands. • Supported global A2P B2C communication initiatives through innovative multichannel solutions. • Fostered collaboration across teams to implement the latest industry trends in communication technology.
- Automation processes, workflow automation, implementing communication activities to the flow - Integration of Mitto solutions to CRM, process automation platforms such as Salesforce, Oracle Responsys, Oracle Eloqua, Adobe Exchange, Microsoft Power Automate (ex Microsoft Flow), RSA SecurID, Auth0, Zapier - Adding Mitto SMS to E-commerce extensions for Magento, Presta Shop, Shopify, WooCommerce - Coordinating creation and implementation of plug ins of our service for quicker and more efficient usage
Working with large platforms on integrating Mitto solutions to be easily available for their customers. Interconnecting Mitto with CRM and Cloud solutions mostly used by companies for sending security, OTP, transactional and other types of messages. Making Marketing campaign flows easy manageable with less developers work. Consultancy in mobile solutions expertise with best practice examples.
- Develop and maintain strong, long-term relationships with key customer stakeholders - Provide proactive and reactive technical support to customers, addressing their needs and resolving issues efficiently - Troubleshoot technical problems and work with internal teams to find solutions. - Maintain a deep understanding of the company's products or services and educate customers on product capabilities, best practices, and new features - Identify opportunities to upsell additional products or services that add value to the customer’s existing setup
Leading team of L2 agents and responsible for all work in the shift. Remote support, Server and computer installs, investigate various issues, creating knowledge documents, organizing meetings, conference calls, supporting engineers on field and taking care of customer needs.
Support, Computer network maintenance, Help desk, Web page maintenance, Seminars, Coordinating education activities