Helsinki Metropolitan Area
I have been working in information technology for over 29 years. Some of my main competences are service management, major incident management, IT-Infra, and people management. I like to take responsibility. I'm very good at making decisions in tough situations. I’m used to fixing problems, getting systems and people up and running. I'm an experienced professional and i see the big picture. Experienced Customer Service Manager with a demonstrated history of working in the information technology and services industry. Skilled in IT Service Management, Major incident management, IT Strategy, Management, Project Management, and Pre-sales. Strong support professional graduated from Commercial School of Helsinki. List of some of my skills: - supervisory work and people management - project management and system implementation - implementation process design and rollout - working in the customer interface and account management - working in multi-actor/multi-vendor environments - experience in both supplier and customer roles - tendering, proposals, contracts - system monitoring, verification, and situational awareness views - system integrations, connections, and interfaces - ITIL process knowledge - Service Management Office (SMO) establishment, coordination, and leadership - service management systems (e.g., ServiceNow) - staff training, role descriptions, guidelines- - information security audits - disaster recovery and restoration plans - broad general knowledge of networks, hardware, data management, and various technologies - presentation and written communication skills (exercises, presentations, and training) - change management process and its implementation - communication and information sharing practices - end-user support and coordination of support activities - MIM leadership and the design and implementation of MIM operating models - MIM design, implementation, and management in multi-actor environments (SIAM MIM) - training and leading MIM managers, MIM process responsibility - design, execution, and leadership of MIM and crisis exercises - Service desk coordination, workstation support, and device management - AI tools and their utilization