London, England, United Kingdom
Versatile, expectation-crushing professional passionate about creating user focused product design, providing innovative solutions in the banking, insurance, and web application sectors. Unique ability to combine strategic, aesthetic, functional, and creative approaches to deliver outstanding projects that exceed all expectations. Superb interpersonal skills, establishing and fostering productive relationships with internal and external stakeholders, collaborating effectively across all levels of the organisation and inspiring individuals and teams to achieve their professional best. • Strategic Direction • User Experience Design • Concept Development • Full Project Lifecycle • Fast-Paced Environments • Information Architecture • Agile Methodologies • Responsive & Adaptive Sites • Client Relationship Management • Team Building & Leadership
Led and created in-house design team to pioneer UX within the Bank of England. Established and built new relationships during a pandemic, working remotely, within a new programme, also on-boarding and integrating a design and build partner into the Bank using UX design processes across SAFe Agile methodology. Critical National Infrastructure service consolidated into a platform that serves the people of the United Kingdom, generating 700 billion of payments per day. Led and recruited qualified staff, trained and coached team members, established new design process and governed standards across the programme. Created a design system for complex applications and software design, that evolved over the life cycle of the programme, while developing a strategy for brand transition across the many applications of the platform. The term Real-Time Gross Settlement (RTGS) refers to a funds transfer system that allows for the instantaneous transfer of money and/or securities. RTGS is the continuous process of settling payments on an individual order basis without netting debits with credits across the books of a central bank. Took RTGS members from 3410 users in 2020 to 8680 by 2022 which was a success down to the efficiency of the programme, Technology and user experience of the various applications on the platform, to encompass new disrupters in the payment market.
Leverage extensive management and design experience to provide quality consulting services to clients primarily in the information technology industry. Incorporate expertise in Product and Service Design, Design Thinking, User-Centred Design, Customer Experience Design, and Agile UX to deliver quality strategic results. • Guided clients through digital organisational transformation processes, defining and delivering strategies to underpin successful transition. • Applied Design Thinking approach across multiple digital product, service, and organisational problem spaces. • Led global design team, recruiting qualified staff, training and coaching team members in creative problem-solving techniques, and mentoring skill growth. • Served clients including Imagination, Wednesday Agency, Swarovski Group, Barclays, Tesco Direct, Sapient, UBS, and NTT Data. Clients include: Imagination, Wednesday Agency, Swarovski Group, Barclays, Tesco direct, Sapient, UBS and NTT Data.
User Experience Design Lead - On site for NTT Data at UBS Investment Bank. Making Neo to be a multiple award winning platform within UBS for client facing technologies. Wealth Management Americas I created a product for Online Banking Services that improved usage from 950k users to 2.2 million wealth clients UHNW and HNW, that provided a consolidated experience for its users and more reward for Advisors and UBS. Global Banking - Corporate Lending I designed a product that is 2 years forward thinking ahead of the Tier 1 banks in the USA for Loans & Mortgages. Design Leadership • Built and managed a design team here in the UK and the US • Worked with Developers across the USA, Canada and Poland • Mentored designers of all levels and implemented new processes • Managed UX direction across all design outputs • Account handled the relationship with WMA and Corporate Lending to ensure business growth • Worked with the Stakeholders to develop WMA and Loans Strategy • Created Wealth ideas and an innovation map to improve awareness in the future of WMA User Experience Design • Created a Research Report into the future of Wealth Management across the globe • Created Personas and User Journeys • Created a Wealth Management innovation map for strategic use and roadmap • Story mapping and task flow analysis • Ran workshops and design sprints with Project Stakeholders and Users • Created Sketches, wrote and designed Wireframe Specs and created Prototypes Project Management • Sprint planning and reporting for agile UX projects • Epic and story definition, feature prioritisation • Scoping projects, Writing proposals, Creating Snapshot progress • Wrote Design briefs, Epic and story definition, feature prioritisation • Project estimation and budgeting for each product • Managed third-party relationships with design partners and fin-tech products Clients included: UBS Neo, UBS Wealth Management Americas, UBS Global Banking Corporate Lending & Mortgages
User Experience Design Lead - Deliver overall leadership for design team, user experience production, and project management for multiple international clients of the Group, serve as Lead On Site designer for UBS Neo. Demonstrate strong management skills in building multi-national teams, overseeing and coordinating all UX design output across USA, Canada, and Poland. Manage relationships with internal and external stakeholders including vendors, design partners, and fin-tech products. • Expanded user engagement from 950K to 2.2M wealth clients by creating online banking system providing more informed and quality engagement whilst delivering financial rewards for advisors and bank. • Oversaw full project lifecycle from sprint planning, estimation, and budgeting through story mapping and task flow analysis to execution, testing, and delivery, monitoring progress and generating reports. • Enhanced overall effectiveness of team through implementing improved processes, conducting strategic planning, and coaching and mentoring individual designers at all levels. Clients include: UBS, Sky, News International.