Worcester Park, England, United Kingdom
I turn big ideas into real-world digital products that deliver value—fast. From London’s film sets to Agile sprints at SaaS leaders like Sky and now Tes, I’ve built a career leading teams that deliver user-focused, scalable solutions. At Tes (EdTech SaaS), I work closely with cross-functional teams to define product strategy, prioritise backlogs, and ship tools that truly support teachers and students. My focus: delivering value, aligning with business goals, and ensuring quality from planning through to release. Previously, at Sky (Broadcast SaaS), I led transactional communications across the UK and Europe—managing over 30M+ monthly emails on the SparkPost platform for NOWTV. I partnered with engineers, data analysts, marketers, and legal teams to continuously improve performance, compliance, and customer experience. Beyond product, I’m passionate about people and inclusion. I’ve mentored apprentices, built inclusive teams, and founded ESEA@Sky, an employee network representing East & South-East Asian voices at the top table. Specialties: Agile delivery | Product strategy | Jira & Confluence | UX & stakeholder collaboration | Coaching & team building | Apps, OTT, online video, gaming Let’s connect if you’re working on something impactful—or just want to chat tech, product, or pop culture.
Leading SaaS platform for Teachers reaching 25,000 schools in over 100 countries around the world providing safeguarding and compliance solutions to staff and pupils; in addition to being the industry leader in finding new job roles in the Education industry. • Reported to the Lead Product Owner in a team of 9 Product Owners responsible for delivering the roadmap of the entire Tes product suite. • Own the end-to-end product lifecycle for Provision Maps, Resources, Magazine and Staff Management Apps on the Tes platform. • Translate product vision into a prioritised backlog; ensuring customer value with each improvement. • Sprint planning, defining acceptance criteria, and partner with UX, data, SEO, SRE and engineering to deliver on-time, high-quality releases. • Act as single point of contact for stakeholders ensuring clear communication and alignment on roadmaps and releases.
As Product Owner for Service Messaging at Sky, I led product discovery and delivery workstreams focused on enhancing customer communications across digital platforms. • Defined and communicated the product vision and roadmap, aligning customer experience goals with commercial KPIs. • Successfully managed a wide range of internal stakeholders, including commercial, technical, and operational teams, to drive alignment and momentum. • Oversaw the end-to-end product lifecycle—from concept through to rollout—ensuring clarity of objectives and measurable outcomes at every stage. • Collaborated with third-party suppliers and partners on both commercial and technical aspects to deliver integrated solutions and support broader business goals. • Championed data-driven decision-making to optimise messaging touchpoints and improve service performance metrics.
As Product Owner for Martech at Sky, I led the development and optimisation of multi-channel in-product messaging capabilities, driving personalised customer engagement across mobile platforms. • Owned the delivery of Braze-powered messaging features, enabling targeted and automated marketing campaigns that boosted customer interaction and retention. • Managed campaign reporting and performance analysis to continuously refine messaging strategies and improve ROI. • Played a key role in onboarding a new Customer Data Platform, enhancing data-driven targeting capabilities and integration within Braze. • Collaborated closely with marketing, data, and technical teams to align messaging efforts with broader business goals and customer experience strategies. • Drove process improvements to increase campaign efficiency and scale multi-channel outreach.
Led the development and implementation of a best-in-class strategy to merchandise partner content on Sky Q, resulting in increased revenue and customer satisfaction. • Managed content providers like Amazon Prime and Disney+ on Sky Q, ensuring seamless integration and user engagement. • Spearheaded the launch of new apps on Sky Q, including Golf Pass and Peloton, driving innovation and expanding content offerings.
In my role as a Freelance Video Producer, I specialized in producing, directing, and editing VOD content for a diverse range of clients, including brands, charities, music labels, festivals, and bands. With a focus on multi-cam music festival filming and promo production, I led a team through the entire production process, from idea development to final delivery, ensuring the highest quality output for online and broadcast use.
Led the production of VOD content for financial institutions, managing shoots, crew, and post-production. • Collaborated with clients like Cisco and AXA Wealth to deliver high-quality videos for online platforms. • Managed multiple projects from start to finish, including camera operating and editing for online platforms. • Maintained equipment, catalogued projects, and managed SAN storage system for efficient workflow.