Dallas-Fort Worth Metroplex
As a manager and individual contributor, I have 28 years of experience in all aspects of Data Center Critical Facilities and Raised Floor Operations in financial and electrical utility enterprise data centers. I believe in and practice a team partnership with Critical Facilities & Raised Floor Operations, and IT Management, and act as a hands-on technical contributor and manager in both realms. My experience as an IT individual contributor also gives me the advantage of understanding the business unit, application, and OS/platform partnership the data center supports.
The Operations & Maintenance Lead is a supporting role for the Data Center Facilities Operations team. This support includes: EAM Hexagon CMMS, Asset Management, and Planning Coordinator.
Data Center Critical Facilities Management Responsible for: • Chilled-Water Cooling System CRAH units at primary HQ data center • DX CRAC units at secondary Disaster Recovery site (Data Aire) • Temperature/Humidity environmental monitoring systems (RF Code Asset Manager) • Hot-Cold Aisle separation, CFM cooling distribution & balance, ASHRAE standards adherence • Critical Power: UPS, Battery Strings, PDU/PDM, CDU (APC, Mitsubishi, BTECH, Midtronics, Cyberex) • Nlyte Energy Optimizer DCIM (NEO Data Center Infrastructure Management) • FIKE FCP, VESDA, Dry-Pipe Pre-Action Fire Suppression System • Access Control System (S2 NetBox) • Video Surveillance System (exacqVision) • BMS Monitoring and Preventive Maintenance scheduling and review • CMMS (Angus, MPulse, SharePoint) Data Center Raised Floor Operations Management Responsible for: • Coordinating all Installs, Moves, Adds, & Changes in the DC white space and IDF rooms • Structured Cabling plant design and management • Capacity Management & Reporting: White-Space, Cooling, Power, Structured-Cabling • Staffing: Recruiting, Interviewing, Training, Managing • Safety and SOX Compliance, Audits, Reporting • Operational Documentation: Visio Rack Elevations, Policies, Processes & Procedures, Standards, SharePoint web portal and documentation library • Creation and review of MOP documents • Creation, review, and approval of ITIL Change Management Requests • Vendor/Contractor Management, MSA, SOW, Contracts • Management if ITIL based Incident, Problem, Service Request, CMDB CI, & Change queues for the Data Center Operations team in BMC Remedy IT Service Management
Provided release and change management support for over 6,000 Wintel servers. This included governing the baseline software and security compliance on application and file servers in an enterprise financial institution with over 2 trillion dollars in funds under management. Key Contributions: • Increased productivity, reduced human error and man-hours, and reduced issues submitted to problem management by implementing WSUS and internally developed automated distribution system. • Streamlined process of scheduling servers for required security and baseline application updates by automating recurring maintenance schedules for enterprise-wide Wintel and UNIX servers by establishing a user interface to scheduling data. • Achieved seamless after-hours support of software release management team though training and supporting offshore team in Bangalore, India; facilitated recurring check-in meetings. Responsibilities: • Created and maintained daily software release and change management reports via ODBC connections to SQL and Oracle database repositories which provides historical and real-time reporting for management and statistical analysis. • Coordinated and provided systems maintenance scheduling for business unit technical contacts based on promotional model which is utilized for change management (development, QA, UAT, production). • Facilitated engagement meetings with internal customers, test software updates on various server platforms, and schedule releases resulting in zero impact to customer-facing applications and access to data. • Served as liaison between engineers and developers and user community for problem resolution and development enhancements to ensure consistent and timely flow of information.
Built and managed team of 8 highly skilled systems engineers and administrators to maintain and support 1,000 Wintel and UNIX servers and 6,000 end-users in Southwest region. Key Contributions: • Team development and recognition for Windows 2000 migration from Novell Netware. The Southwest regional team led the enterprise firm in the implementation of Active Directory and the decommissioning of Netware. • Site relocation from Irving to new state-of-the-art Super LAN Rooms in Westlake, Texas. Coordinated with enterprise team to relocated servers with no impact to external customers or internal data access. Responsibilities: • Interviewed, hired, and developed staff of engineers and administrators. Assisted staff with development plans and identifying training requirements. Team was awarded Outstanding Service Awards in 2001 and 2002 for exceptional customer support. • Interacted with corporate helpdesk and end-users to resolve complex technical issues.
Data center design lead for DalFort Aerospace SAP data center in Dallas, TX. Managed all aspects of IT for FAA regulated international aerospace maintenance, repair, and overhaul facility. Key Contributions: • Demolition, design, and build-out of new raised floor data center white-space with critical power and cooling. • Demolition of legacy data and telecom cabling and installation of new structured cabling plant. • Recruitment, hiring, and development of 12 highly skilled IT professionals. • Implementation of SAP R/3 ERP infrastructure. Data migration from EDS JetFlex system. • Implementation of LAN/WAN infrastructure, Microsoft NT Servers, Lotus Notes, and company website. Responsibilities: • LAN/WAN administration (IT Helpdesk, Servers, Desktops, Laptops, Network) • SAP R/3 Basis Administration. SAP R/3 Basis training in Singapore - 1998 • Telecommunications (cell phones, PBX, radios) • Maintain FAA regulatory technical compliance.