O'Fallon, Missouri, United States
o Manage a team of System Implementation Specialists o Partner with sales engineers to assess and design solutions for external clients. o Coordinate and drive implementation plans, workflow and communications, internally, across IT, Finance and Customer Service to ensure effective solution build and delivery of projects for external clients. o Drive new product enhancements for existing clients by liaising with internal departments including IT and Client Services. o Nominated for developmental opportunities o Designed and delivered initiatives to accelerate revenue recognition by decreasing project timeframes, using Lean Six Sigma methodology. o As needed, leverage senior management to ensure project implementations are completed accurately and efficiently.
o Coordinated across clients and client vendors, developers, IT, and finance to effectively establish and migrate products and services to Change Healthcare. o Developed documentation and project plans for establishing clients within Change Healthcare systems and products. o Designed product solutions, e.g., invoices, check print, explanation of benefits o Developed cost savings analysis for clients to support sales in migrating clients from existing vendor solutions to Change Healthcare. o Executed the transition of new clients to Change Healthcare client services.
o Formulated invoices and performed client reviews. o Presented cost analysis presentations for clients to help them better understand their spend with Change Healthcare, including recommendations for cost cutting alternatives. o Mentored new client analysts. o Performed research and gathered information using statistical analysis, SQL data querying, on-line research to demonstrate how we support our clients’ business today and what we can do to enhance our partnership for the future. o Planned and scheduled organizational meetings
o Coordination across clients and client vendors, developers, IT, and finance to effectively establish and migrate products and services to Change Healthcare. o Provided technical support to 10-20 small businesses o Problem identification and analysis to drive client issue resolution o Managed e-mail address distribution lists