Dubai, United Arab Emirates
A dedicated professional with extensive customer service expertise and the proven ability to help customers in making well-informed product and service purchases. I've been driven by intellectual curiosity to discover solutions to the most important problems throughout my career. I've been able to rapidly recognize a customer's problem and provide a smart solution. I bring customer-centric mindfulness that enables firms to innovate and thrive. Outspoken communicator with an excellent reputation for resolving problems and improving customer satisfaction. My intellectual curiosity also drives me to be a lifelong learner
• Tracking customer experiences across online and offline channels, devices, and touch points. • Collaborating with IT developers, as well as production, marketing, and sales teams to enhance customer services and brand awareness • Aligning customer experience strategies with marketing initiatives • As well as informing customers about new product features and functionalities • Identifying customer needs and taking proactive steps to maintain positive experiences • Responding to customer queries in timely and effective manner, via phone, email, social media, or chat applications. • Worked with call handling technology to respond to increased customers within target timeframes.