Alpharetta, Georgia, United States
Responsible for the overall health and growth of Monitor Arm product line. Support the product development cycle by creating training materials, providing direction for brochures, installation manuals, website content and price guides. Present projects to executive leadership in the stage gate development process. Regularly called upon to make decisions that ensure projects remain on schedule. Provide regular training for sales force providing technical and operations expertise. Provide technical support for customers through several channels including direct on-site support, support through sales or customer service.
Manage new product development, product enhancement and cost reduction efforts for Humanscale's acclaimed lineup of seating products.
In this position I manage a group of Engineers that are responsible for sustaining all products that are currently in production. This requires the root cause investigation of quality issues, managing the ECN process, preparing new products for release to production, designing customization to existing products, reducing costs and providing technical support at all levels of the organization.
In this position I was responsible for completion of all line speed improvement, capability improvement, new equipment installation, spoilage reduction, and employee safety projects. I maintained contact with Original Equipment Manufacturers and local job shops to ensure an adequate supply of spare parts and tooling were available. I coordinated and managed execution of all plant maintenance activities for manufacturing equipment, tooling, and the facility. I managed group of plant representatives that were members of the global expert networks for extrusion, compression molding, dry offset printing, RF seaming, and capping processes. I recruited new manufacturing personnel and assisted with weekly planning of required manning based on customer demands.
I this position I was a key member in development of standard quality system used at all North American manufacturing facilities. I established quality system, including full documentation, purchase of test equipment, and training for employees as part of new manufacturing facility startup in Mexico. I managed design and deployment of Internet-based software used to automate and capture data from customer complaints and quality inspections in all North American manufacturing facilities. I developed and maintained division-wide system for measuring and tracking customer satisfaction based on five key metrics. I utilized analytical and statistical techniques as a Six Sigma Green Belt on various continuous improvement projects.