Melbourne, Victoria, Australia
People and performance leader experienced in leading large teams. Effectively engage and motivate team members to foster a positive and collaborative work culture focussing on customer, safety and operational excellence. Ability to inspire and motivate others whilst providing clear direction and guidance. Skilled communicator able to articulate vision and expectations. Strong leadership skills and actively involved in guiding organisations towards their strategic goals. Thorough understanding of operational efficiency and able to optimise processes to drive productivity and achieve desired outcomes. Ability to work with unions and navigate complex labor relations and find mutually beneficial solutions. A valuable asset to any organisation, capable of balancing multiple priorities and driving business success, as well as both customer and employee satisfaction.
Leading a team of up to 22 crew on A380, B787, A330 and B747 aircraft. Motivating and inspiring teams to consistently deliver high levels of customer service to optimise customer satisfaction. Fostering safety culture. Collaborating with partner areas to achieve operational excellence.
Responsible for leading and managing a team of up to 250 Cabin Crew. Providing guidance, support and feedback to create a positive and productive work environment. Includes Crew Development, Crew Engagement, Conflict Resolution, Performance Management, Operational Efficiency, Customer Satisfaction, Safety and Compliance, Injury Management, Case Management. Develop and support crew to ensure they deliver exceptional service and experiences to customers, work safely whist adhering to all policies and procedures.