Angeles, Central Luzon, Philippines
I am a highly dependable and punctual IT Service Desk professional with an impeccable attendance record throughout my career. I have a strong attention to detail and a genuine willingness to learn. I enjoy taking on new challenges and continuously expanding my skills. As a dedicated team player, I like assisting new hires and supporting my colleagues. I actively contribute to creating and maintaining a comprehensive knowledge base to help improve our team’s efficiency. Loyal and committed, I consistently demonstrate reliability and take a proactive approach to delivering excellent IT support services.
Quality Assurance Performed thorough audits and calibration sessions to find and fix errors, ensuring accuracy and compliance with industry standards. Training and Growth Led regular coaching sessions to improve the team’s skills in contract management, focusing on lowering error rates and enhancing performance. Served as the main contact for new hires and upskilled staff during their training period, offering support in the Team Lead's absence. Process Optimization Initiated efforts to simplify workflows by applying best practices that increased efficiency and reduced risks. Teamwork Worked closely with teams from training, operations, leads, and purchasing to ensure contract management processes aligned with company goals. Reporting Created detailed quality reports and made sure all contract activities followed relevant regulations and company policies, maintaining high accuracy and compliance standards.
Checked and approved contract data entered by team members to ensure it was accurate and followed company rules before going live. Resolved any issues and worked with the team for a smooth process.