Greater Plymouth Area
I have been working in the field of marketing and information & advice within the telecare service industry for the past 4 years. I came to my current post from Age UK from a outreach and support working background where I have worked across the City of Plymouth with various groups including physical and learning disabilities, acquired brain injury and the elderly. I also have a Trusted Assessor Qualification which was completed under Assist UK training. I am currently in search of a career change more towards advocacy, outreach and information and advice.
Attached to the Call24 Directorate. The main marketing lead for the service and responsible for Infomation and Advice to customers and professionals in relation to personally tailored telecare systems for individuals. Attending community infomation events, agricultural shows as well as facilitating Service talks and presentations for various clubs, Charities, social services teams and complex care teams. Experience also gained working in more customer facing roles of the service such as on the 0800 helpline and the installations team installing telecare equipment and Supra keysafes. In 2014 I became a Dementia Champion. This training has been of great value when ever I have met families and people living with Dementia. Other responibilities include liasing with publishing houses, the local press and parish magazines to book and arrange advertising space. Regular reviewing of Service online directories such as Plymouth, Devon, Torbay and Trading Standards. Sending out regular service bulletins using mailchimp to stakeholders and updates to service literature and the events information stand.
Working on the Starting Point Team based on Plymouth's historic Barbican traveling on outreach visits to isolated and vulnerable individuals across the city of Plymouth to facilitate support and advocacy for people needing access to health and social care services. Role also involved service brokering and support with form filling and letter writing and making professional referrals into other charitable agencies and organisations. Referrals also completed to local authority safegaurding teams and also Devon and Somerset Fire and Rescue Police home safety teams.
Working under the business support section as a support worker on a team for 9 adults with learning disability at a residential project in Plymouth. During my time at Mencap I was nominated for the 2007 Mencap Staff Awards Finals in Birmingham in the category of "Innovation and Sharing Good Ideas". This nomination was for a photographic care plan project for 9 adults with learning disabilities which I won. It was a fantastic day which I will never forget.
Residential and community Support for 8 adults with learning disabilities.
Supporting and living with a challenging young individual with an acquired brain injury at his own home and out in the wider community across Plymouth and the South West.