Mark Porter

Head of Arrears and Litigation

Greater Cardiff Area

About

A senior operations leader with a proven track record in driving change and delivering customer and colleague outcomes. Able to identify, create and implement strategies and programmes to improve organisational performance through the implementation of best practice business improvement methodologies within fast paced environments. Highly skilled in developing and leading high performing teams across a broad range of functions including sales, service delivery and back office functions. An inspirational leader capable of bringing out the best in individuals whilst forming cohesive teams that achieve outstanding results by focusing on creating robust strategies which facilitate the achievement of core company goals

Experience

  • Head of Collections at Capital on Tap
    Oct 2024 - Present · 1 yr 9 mos

  • Head of Arrears and Litigation at Pepper Advantage UK
    Feb 2023 - Oct 2024 · 1 yr 9 mos

  • Head of Customer Operations at Oodle Car Finance
    Jan 2022 - Feb 2023 · 1 yr 2 mos

  • Head of Collections at MotoNovo Finance
    Oct 2016 - Jan 2022 · 5 yrs 4 mos

    Financial Services

  • Senior Manager, Business Enablement & Resilience (Secured & Unsecured Collections & Recoveries) at TSB Bank
    Mar 2015 - Oct 2016 · 1 yr 8 mos