Helston, England, United Kingdom
I originally come from a technical background with skills ranging from day-to-day desktop support, system rollouts, server and network support, and domain migrations. I have moved into a management position overseeing IT direction, project planning and implementation. Self-disciplined and determined with integrity and commitment I am able to motivate staff to achieve a high quality of service by setting clear vision and direction. A methodical approach with the ability to find creative and innovative solutions, ensuring value for money, efficiency whilst strictly adhering to company processes and procedures.
Reviewing processes, procedures, infrastructure and installation standards Developing the School IT teams Review service delivery
Reporting to the MD and part of the Senior Management Team Daily management of Technical support team of 15 staff (1st – 3rd line). Implementation of new workshop processes to improve productivity and speed up turn around. Ownership and responsibility for ensuring that incidents / non-conformances are managed following the appropriate procedures while maintaining the clients best interests. Training and mentoring junior staff to ensure development and effectiveness within the teams.
Tuped from Pearson in Practice Implementation of new helpdesk systems with relevant escalation rules, timers and reporting allowing for the analysis of department efficiencies and where improvements needed to be made. Migration of data and applications from Pearson in Practice Skills Based Learning to West Nottinghamshire College ensuring compatibility with existing systems and infrastructure. Creation of proposals, documentation, design and implementation of technical requirements for the infrastructure of several remote academy sites across the country ensuring adherence to existing infrastructure, security requirements and the needs of trainers and students with minimal disruptions. This also included the upgrade and installation of new servers and cisco 1GB to desktop switches (with multiple VLANs). Research, proposal and documentation for the upgrade of BKSB platform to a fault tolerant highly available and easily expandable infrastructure for deployments across the world. This resulted in a migration from a small data centre to utilise Amazon hosting infrastructure. Successful planning and co-ordination of mobile phone migration from Vodafone to Orange ensuring all relevant documents and records were updated and minimal impact on business. Arranging correct disposal of redundant IT equipment in accordance to WEEE directives. Assessing the infrastructure and existing operating processes within BKSB and supplying recommendations for improvement to ensure scalability, reliability and cost effectiveness. Managing site closures and co-ordinating with internal facilities team and external recycling firms (for the disposal of redundant hardware) ensuring compliance with tight deadlines and minimising costs. Part of the change management team, assessing change requests and the potential impact on the IT infrastructure and to clients.
Reporting to both group IT Business Partner and MD with responsibility for leading and managing the IT department. Transformed a poorly performing IT team. Implementation of self-imposed SLA targets, regular individual and team meetings resulting in timely resolution of all internal incidents. Implementation and development of BCP plan ensuring minimum downtime and loss of data for essential systems. Analysis of IT services providing documented recommendations of improvements and cost savings. Management of IT inventory and software licensing. Ensuring that all Pearson group security requirements and processes are adhered to within the IT infrastructure. Implementation of new helpdesk system (SysAid) to replace existing Spiceworks solution (no longer fit for purpose) with relevant escalation rules, timers and reporting allowing reporting and logged efficiencies within the department. Up skilling of junior staff and apprentices through in-house mentoring.