Huddersfield, England, United Kingdom
A driven and effective manager. Experienced facility operations and engineering Manager with diverse expertise in health and safety, customer services, engineering, mobilisation, project management and all related commercial and financial aspects across varied clients and industries. Specialties: Customer Service, building engineering maintenance, financial and commercial management, mobilisation, change management, contractor management, staff development and motivation.
To take responsibility for the delivery of all FM services to a national retailer
To take responsibility for the delivery of engineering services to a number of managing agents for 18 shopping centers and 6 commercial buildings from Shrewsbury to Newcastle. Responsibilities Include: • Day to day delivery of engineering services • Statutory compliance • PPM delivery • Project Management • Financial and commercial ownership including producing and agreeing annual contracts • Client senior point of contact including delivering monthly reports outlining financial and operational performance. • HS&E compliance • Sub contractor Management of over £2M of PPM & Reactive works including procurement and monitoring. • Staff management and development or 21 multi skill engineers, 2 supervisors and 1 contract support. Major Achievements • Growing the business by adding 8 additional buildings to my portfolio. • Successful mobilisations of multiple buildings including TUPE transfer of over 12 staff. • Increase in revenue of over 10% year on year. • Management and delivery of over £500K in projects from Sept 13 - Sept 14, £200K of energy reduction projects including VO, PV, LED Lighting, water harvesting and energy efficient M&E equipment. • Gross contribution of circa 15%
To take responsibility for the delivery of TFM services from Leicestershire into Scotland for the customer’s portfolio (Siemens). This included light and heavy industry sites (Turbo’s) in Leicester and Newcastle. • Ensure Health and Safety/Quality/Environmental Policies are being complied with i.e. ISO 9002 Quality and ISO 14001 Environmental policies; • Re-procurement and Mobilisation of facilities contracts; • Effectively manage and build relationship with customers, contractors, vendors and suppliers and carry out contract re-procurement to ensure contracted KPI’s and SLA’s are met including engineering, project management, reception, mailroom, porterage, switchboard, catering, cleaning, security, ground maintenance, warehouse services etc; • Responsible for effective development and management of regional budgets and delegation to Area Managers of circa £10M; • Direct line management for four Managers and provide leadership, management, motivation and development of directly employed workforce of 5 Facilities Managers and a further 20 non direct reports (engineers, facilities coordinators, reception staff, mail room, and helpdesk staff) which includes training, appraisal and objecting setting in line with the company IIP policy and procedures; • As part of the senior management team, to be part of the development of business plans for organic growth within the commission. • Deliver the TFM solution across diverse client business including corporate, manufacturing and heavy industry • In excess of £10M+ budget responsibility with a current 10% reduction challenge for 2011 • Operational lead on engineering service delivery for the contract to ensure consistency, compliance and drive excellance. Major Achievement • Senior responsibility in the mobilisation of 50+ buildings across the North of England. • 10% reduction in fixed fee service delivery with no degradation of existing standards • Increase overall H&S and statutory compliance standards across the account
Carillion Facilities Management To take responsibility for the delivery of performance based Facilities Management services to over 100,0002 meters of the customer's portfolio (Centrica) in the North of England. Ensure Health and Safety/Quality/Environmental Policies are being complied with i.e. ISO 9002 Quality and ISO 14001 Environmental policies; Re-procurement and Mobilisation of facilities contracts; Effectively manage and build relationship with customers, contractors, vendors and suppliers and carry out contract re-procurement to ensure contracted KPI's and SLA's are met including engineering, project management, reception, mailroom, porterage, switchboard, catering, cleaning, security, ground maintenance, warehouse services etc; Responsible for effective development and management of regional budgets and delegation to Facilities Managers of circa £10M; Provide leadership, management, motivation and development of directly employed workforce of 2 Senior Facilities Managers, 7 Facilities Managers and a further 20 non direct reports (facilities coordinators, reception staff, mail room, engineers and helpdesk staff) which includes training, appraisal and objecting setting in line with the company IIP policy and procedures; As part of the senior management team, to be part of the development of business plans for organic growth within the commission. Major Achievements Senior responsibility in the mobilisation of 10+ buildings across the North of England. Lead role in the reduction of the cleaning services contract by £600K, of a £3M contract' whilst increasing the overall standards, efficiencies and productivity. Improved engineering delivery perception of the client, demonstrated via customer feedback.
To be responsible for the delivery of all activities concerned with the operation and maintenance of the buildings and grounds in excess of 1 million square feet including two provincial courthouses, a short-term detention facility, a psychiatric hospital, public health laboratory, and an ambulance call center. Responsibilities included; Manage all building services utilizing contractors and in-house staff within an ISO quality controlled environment with customer satisfaction being paramount; Manage, develop, motivate and inspire staff talent to deliver to their best ability and beyond through leadership and discussion; Responsibility for the financial development, forecasting, monitoring and reporting of the O&M and capital budget in excess of $2.5MCdn; Develop and maintain excellent client and customer relations to deliver beyond expectations; Develop and produce a 5-year capital plan for all buildings envelope and services with risk-assessed justifications to ensure customer satisfaction. Major Achievements Successful delivery of numerous building services projects ranging from $3K - $50K(CD
To take responsibility for the delivery of performance based Facilities Management services to the customer's portfolio reporting into the Account Director. Effectively manage and build relationship with contractors, vendors and suppliers and carry out contract re-procurement to ensure service and performance levels are met including reception, mailroom, porterage, switchboard, catering, cleaning, security, ground maintenance, warehouse services etc; Develop and maintain effective client and customer relationships to understand business needs and ensure bottom up communications to exceed the customers expectations; Ensure Health and Safety/Quality/Environmental Policies are being complied with i.e. ISO 9002 Quality and ISO 14001 Environmental policies; Monitoring overall business objectives and meeting growth and profitability targets; Provide leadership, management, motivation and development of directly employed workforce of over 22 staff (facilities managers/team, reception staff, porters, warehouse staff, switchboard and helpdesk staff etc) which included training, appraisal and objecting setting; Responsibility for the facilities helpdesk receiving in excess of 2000 incoming calls per month, also developing process and procedure to ensure efficiency and the customers needs are met via various methods i.e. customer questionnaires and audit and review; Report writing and production for submission into the business management; Move and project management (this included moves of 1 - 50 staff at one time including associated building services relocation, as required); Responsible for effective development and management of regional budgets and delegation to Facilities Managers of circa £4M; Development of business plans for organic growth within the commission.