Greater Ottawa Metropolitan Area
At Barracuda, my tenure as Channel Business Manager has been marked by fostering strategic partnerships and steering our SaaS solutions to meet the complex demands of our partners. Our team's collaborative efforts have been instrumental in maintaining and expanding vital multi-million dollar services, showcasing our dedication and my knack for strategic planning. Representing Barracuda across North America, my priority is to reinforce partner confidence and elevate brand visibility at key industry events. Adept at navigating partner ecosystems, my commitment to collaborative problem-solving has been key in bolstering Barracuda's standing as a trusted leader in security and data protection.
• Manage key account partnerships in Reseller and Managed Services, collaborating with C-suite teams to identify business needs. • Conduct quarterly business reviews with executive partnerships, maintaining multi-million dollar account services. • Provide on-site support to key partners across North America, representing Barracuda at client functions and trade shows.
• Responsible for growing sales revenue in the Commercial space within the North Eastern Ontario region. • Effectively managed short and long product cycles in order to consistently exceed monthly and annual sales targets. • Drive to exceed sales objectives by effectively selling multiple sales products including wireless machine to machine solutions, professional services and cellular solutions. • Identified potential within prospect accounts through effective needs analysis. • Used innovative selling techniques and product knowledge to grow business within existing base of accounts and acquire new business. • Responsible for the full sales cycle and to effectively manage sales funnel and activity in Salesforce. • Build and foster business relationships with senior-level decision makers. • Utilize cold call techniques to build relationships with new accounts. • Create and present proposals and corporate contracts to many levels of an organization.
National Inside Sales Business Account Manager – Small & Medium Business, 2009 to Present Rogers Communications Inc. Ottawa, ON • Actively Managed individual accounts in excess of $30,000 in monthly revenue • Successfully managed a corporate base in excess of $2,000,000.00 per year • Successfully signed and grew a client to over 600 net activation's. • Owned executive-level client relationships, strategic business planning and service delivery • Used innovative selling techniques and product knowledge to grow business within existing base of accounts and acquire new business. • Responsible for the full sales cycle and for maintaining an ongoing business relationship. • Utilized cold call techniques to build relationships with new accounts. • Created and presented proposals and corporate contracts to many levels of an organization. • Consistently Met/Exceeded Monthly and Annual sales Targets. • Responsible for coaching and supporting team members through various stages of the sales cycle to help drive results.
Team Manager, August 2005 to October 2009 Rogers Communications Inc. Ottawa, ON • Managed and motivated 20 consultants to exceed key business objectives. • Provided daily coaching and development of consultants to impact their success in delivering world-class customer service, retention of customers, and selling value-added services. • Successfully organized and led numerous department wide sales incentives to help drive revenue growth for the centre. • Addressed performance and attendance management issues and develop action plans with representatives to eliminate barriers and overcome opportunities. • Managed in various departments such as Customer Relations, Outbound Sales and Common Sales and Service. • Recruitment training and retention of call center representatives. • Handled escalations and resolve customer service issues through effective decision-making. • Completedsemi-annual merit reviews and quarterly bonus reports.