United Kingdom
A versatile customer focused technical manager with over 20 year’s experience of delivering IT within the public and private sectors. Management of national teams on shore and off with a positive attitude forging solid business and client relationships. Comfortable working in high pressured environments and results driven, highly committed to service delivery with extensive experience within ITIL environments covering KPI’s, SLA’s, Service Improvement, Incident Management, Change Management, Supplier/Contract management, Performance Management. ITIL v3 qualified.
Responsible for the complete delivery of IT services to Srixon Sports Europe, these include Team developement, Wintel platform, Telephony (VOIP), SAP B1, Disaster recovery, 3rd party management and full IT budgetary control.
Responsible for the delivery of Network, Security and Telephony services to Mouchel and their customers in both the private and public sectors. Manage and lead a team of network engineers located across the UK including an offshore team.
Responsible for a team of IT engineers that deliver level 3 support for Mouchel's core platforms, these include active directory, messaging and core business applications.