Mark Nagle

Senior Support Engineer @ GitLab

Killarney, County Kerry, Ireland

About

Experienced Engineer with a demonstrated history of working in the computer software industry. Skilled in Tanzu TMC, AOA, Cloudhealth (SasS) and Tanzu Products such as TAS (PaaS uses bosh and cloud foundry), TKGI, TKGm and TKGs (Kubernetes) as well as various services (RabbitMQ, Redis, PCI, Backup and Restore, Cloud Services) plus MySQL, Postgres & ETCD Databases, Concourse CI/CD, Application support (Spring, Java, tomcat) and EMC/DELL Storage. Also experienced in deploying various Tanzu products on cloud providers such as AWS and AZURE. Strong support professional with a Bachelor of Science in Computing focused in Computer Engineering from Cork Institute of Technology

Experience

  • GitLab (Full-time · 1 yr 10 mos)
    • Senior Support Engineer
      Apr 2026 - Present · 3 mos

    • Support Engineer
      Sep 2024 - Apr 2026 · 1 yr 8 mos

  • Technical Director at OMEGA Systems
    Feb 2024 - Aug 2024 · 7 mos

  • VMware (Full-time · 3 yrs 11 mos)
    • Technical Support Director
      Jun 2021 - Feb 2024 · 2 yrs 9 mos

      P6 role working as a Global Technical Lead in the Kubernetes platform domain within Tanzu BU. Focused on Product Feedback, Knowledge Sharing, Escalations, Team Enablement, and Problem Recreation.

    • Senior Staff Technical Support Engineer
      Apr 2020 - Jun 2021 · 1 yr 3 mos

  • Pivotal Software, Inc. (3 yrs 1 mo)
    • Principal Customer Engineer
      Aug 2018 - Mar 2020 · 1 yr 8 mos

    • Staff Customer Engineer
      Mar 2017 - Jul 2018 · 1 yr 5 mos

  • EMC (16 yrs 10 mos)
    • Principal Software Engineer
      Nov 2013 - Mar 2017 · 3 yrs 5 mos

      Provides technical expertise in developing solutions to complex software engineering problems, which require frequent use of ingenuity and creativity. Provides work leadership to others. Interfaces with senior management to provide and obtain information and to build consensus regarding project direction. Collaborates well with other engineers and other engineering groups, voluntarily shares information Offers proposed design changes/suggestions to processes and products, exerts significant latitude in determining objectives of an assignment May be accountable for overall product and/or serve as a customer advocate, may represent organization as principal customer contact Interacts cross functionally on matters that require coordination across functional/organizational lines Significant contributor to organizational goals and objectives Writes functional detailed design specs as well as responding to requirement documents and system level test plans Exercises considerable latitude in determining technical objectives, without appreciable direction Understands and adheres to cost/delivery/quality targets established during the program design phase Works effectively with cross-functional and/or global teams, readily shares information with others.

    • Principal Technical Support Engineer
      Sep 2007 - Nov 2013 · 6 yrs 3 mos

    • System Test Technician
      Jun 2000 - Sep 2007 · 7 yrs 4 mos