Mark Muller

Director at Wire4Cloud

Greater Melbourne Area

About

As Director of Wired 4 Cloud, I bring over 30 years of technical experience and certifications in networking and wireless design. I care deeply about delivering solutions that not only work but make a real difference for clients. My focus goes beyond the tech—I value fairness, strong client relationships, and outstanding service. By combining deep technical expertise with a people-first approach, I guide our team to deliver reliable, innovative IT solutions while building lasting partnerships.

Experience

  • Director of Wired4Cloud at Wired4Cloud
    Oct 2022 - Present · 3 yrs 9 mos

    As Director of Wired 4 Cloud, I bring 30+ years of technical expertise in networking and wireless design. I focus on delivering fair, reliable IT solutions, building strong client relationships, and guiding the company’s growth with a people-first approach.

  • Senior Network & Security Engineer at Globalnet Solutions Australia
    Feb 2017 - Present · 9 yrs 5 mos

    My role at Globalnet Solutions Australia as Senior Network Engineer, Security & Wireless is to design, install and configure number of Vendors. Vendors like Aruba, Cisco, Pulse Secure and number of other as well. I am also Ekahua Engineer doing wireless site survey at clients sites. Doing a predictive design for the clients or a APoS design for the client. I will then provide clients with report where the APs should installed. If it a site survey report to show what is wrong with there wireless network. New installation of SRX Upgrade the SRX configure from SRX110 to SRX345 Setup Site-to-Site VPN for our clients We also provide SSL VPN product call Pulse Secure for our clients. Unit we sell are PSA3000 and PSA5000 I have to setup the User Roles and Releams on the unit Setup Authentication to AD, LDAP or Radius server for the clients. Setup the Groups for the clients so when they login they certain access to the network or application. Setup links and applications that is required for remote users to access. Aruba hardware and software install. Aruba Instant AP - Installation and configuration. Aruba Central Setup adding the VC into Aruba Central Aruba AirWave installation and configuration Aruba Clearpass installation and configuration Aruba Switches installation and configuration Aruba Mobility controllers Aruba ON AP Installation and configuration. Complete Juniper Aspiring Champion. Six Exams I had to pass. Junos Operating System Highlights Juniper Networks Sales Specialist Enterprise Switching Juniper Networks Sales Specialist Enterprise Routing Juniper Networks Sales Specialist Firewall Juniper Networks Sales Specialist Advanced Network Infrastructure Juniper Networks Sales Specialist QFX Series Switching Configure and install Cisco Meraki equipment for clients Cisco Meraki MR 33 Cisco Meraki MX65 & MX68W Cisco Meraki MS120-48G Switch Configure Cisco Umbrella for clients

  • Reflex Technology Group (RTG) (1 yr 9 mos)
    • Network Engineer - Head Office RTG
      Jun 2016 - Feb 2017 · 9 mos

      I was promoted into Head Office to manage more of the company clients. Education, Non-Profit and Corporate client’s. I provide Level 2/3 support to technical staff on site. I manage all the Cisco equipment, Routers, Switches, Wireless controllers, AP and VoIP system at client’s sites. I also manage their VMware infrastructure, Hyper-V, Exchange 2010, 2013 and 2016, Windows 2008 and 2012 R2 servers. I configure the following equipment Cisco 2960, 3750x, 3750 in a stack, 4500 switches on client’s site. Create VLAN, Port Channels, Trunk Ports and QoS on switches. Configure HP and Dell switches as well. I also manage our client’s wireless infrastructure they have like Cisco, Aruba, Aerohive, Meru and few others. Setup and configure the following wireless controllers for clients Cisco 5508 and 5520. Setup Radius authentication for the SSID either via Microsoft NPS or Cisco ISE. Monitor and manage the wireless infrastructure and Cisco switches via Cisco Prime at some of the site that have them. Number of clients have VMware ESXi host running Windows or Linux servers on them. Some of the clients have Hyper-V. My duties are manage to VMware and Hyper-V infrastructure they have. Our clients have been 20 to 100 VM running on 3 to 6 host’s onsite. Most of clients have Dell PowerEdge server and Dell EqualLogic SAN that they run the host on. Most of the clients run Veeam backup software to backup there VM servers. As part of monthly maintenance I have restore a file or full VM. Most of our clients have Windows 2008 R2 and Windows 2012 R2. I installed new servers for them from a Windows 2012 R2 template that I have setup.Install new roles onto the server weather it’s going to be another DC, Print Server, SQL Server, Web Server or NPS Server for the client.Create powershell scripts to new students into AD. Create a script file to add them into contacts on the Exchange server. Firewall like WatchGuard, Cyberoam, Barracuda, SmoothWall and Cloud base from supplier like Tesserent.

    • Network Support Engineer - Penliegh Essendon Grammar School
      Jun 2015 - Feb 2017 · 1 yr 9 mos

      The school has 3500 students and 500 staff. I manager Cisco Network and VMware infrastructure. I tasks are to make sure that all 52 cisco switches and 3 core routers are up and running. I manage over 500 Cisco Access Point from 3 x 5508 Series Wireless Controllers across the 3 Campus. I manage our VoIP system creating new users on the system. Make sure that our phone list is up to date with new staff and staff leaving. Making that our AD sync with CUCM and that correct number are synced to the Auto Attendant Console. We have 52 server at are in our vCenter that manage. That includes our DC controller, Exchange 2013 server, File Servers, Print Servers, Imaging Servers and WSUS server as well. Make sure that backups are completed every night. We use Veeam software that backups up our VM infrastructure.

  • Network Engineer at Dataflow Solutions Pty Ltd
    Jun 2009 - Jan 2014 · 4 yrs 8 mos

    SMB clients. Cisco, Cisco VoIP, Broadsoft Hosted PABX, Microsoft SBS 2008 & 2011. Terminal Server Win2008 R2 & Windows 2012, Exchange Server 2003, 2007 & 2010. Cloud Base Solutions, Hosted Exchange, Cloud Backup, Cloud Virus, Cloud Base Monitoring of Servers. Citrix Xenserver, VMware EXSi Server & Hyper-V, Windows XP, Windows 7 & Windows 8.0, 81. Microsoft Exchange 2007, 2010 & 2013