Greater Savannah Area
Results-focused and solutions-driven leader with broad government, DoD, healthcare and commercial experience spanning: bid and proposal management; capture management and pricing strategies; Account growth operations; program management; customer care; quality and risk management; Seasoned leader with extensive management experience across large commercial and government enterprise IT programs. Successful Project/Program Manager and technical lead on large-scale integration/fielding operations and customer support programs (US Army, IRS, USDA and OPM, HHS and Veterans Affairs). Mr. Muller is a leader in building and managing large disparate teams of technical and business resources to bring solutions to market that meet strategic objectives. Key Strengths Account Management Infrastructure Management Identification and exploitation of new cutting edge technology platforms Managed services Mobile security solutions Experienced effective customer relationship management Project / program management / Revenue growth Business Capture and Sales Management Teaming and Contract negotiation (Google, AT&T, IBM, Polish Telefonica, BOA and BMC) Development of new business and revenue models
Accountable for performance and strategy in federal civilian agencies. Acting as the primary point of contact for project teams in leading and driving initiatives and overseeing ongoing operations and support services. - Responsible for understanding key business drivers within each program and working with business stakeholders to ensure expectations are met. - Works cross functionally across business units to ensure rock solid services meet customer SLA’s and provide stability for business growth. - Leads by example on day to day activities, resource planning, evaluating and deploying new solutions, technologies and products for all employee facing services.
Oversees the business development life-cycle process for Health IT accounts at Insignia Technology Services: - Responsible for solution strategies for broad federal healthcare and enterprise level solutions spanning: bid and proposal management, capture management, pricing and account growth operations - VA T4NG IDIQ Task Orders, re-competes, and other contracting opportunities in the VA account domain - Provides direction to business development team and internal and external stakeholders (prime or subcontractors, business group units).
IT solutions and strategies for Federal and Health customers. - Led and won numerous bids for VA T4 vehicle - Responsible for the overall capture strategy for large strategic corporate bids; Shipley-based process lifecycle; and, bid and proposal management. - Helped build and maintain a billion dollar pipeline and forecast reporting process; acquired, configured and managed Salesforce. - Increased and sustained B&P win rate levels above industry average - Developed the account strategy that increased deliverable quality, speed, and win rate - Led the T4NG sample task (task 1) strategy that supported the Triple-I prime award for a 10yr $22B contract vehicle
Health Group, Account Strategist – Veterans Affairs and Defense Health Agency Responsible for both technical and business growth strategies; developed excellent customer, partner and vendor relationships at all executive levels and lead solution development deep-dives with engineering teams Won numerous bids for VA T4 Corporate support on strategic bids in health sector Responsible for developing strategies from identification to execution Built annual pipeline for T4 infrastructure configured and managed GovWin. Hands-on proposal manager who will own the proposal end-to-end and communicate status throughout. Win rate levels above industry average - ~25%