Prague, Czechia
Bridging airline operations, onboard retail, and connectivity systems across vendors and service providers. I have spent 30 years working inside live airline operations, beginning in cabin leadership and evolving into inflight retail commercialization, onboard payment systems, and fleet-level connectivity reliability. My experience spans operational crew leadership, commercial retail programs, and technical system deployment across active aircraft fleets. I understand how engineering, flight operations, commercial objectives, and cabin workflows intersect under real operational constraints. Currently responsible for fleet-level onboard connectivity reliability across a 40-aircraft operation, ensuring full asset accountability, proactive system monitoring, and uninterrupted operational performance.
• Offline inflight POS & payments • Buy On Board commercial models • Merchant of Record & VAT support • Catering and retail coordination
- Manage operational performance of onboard Wi-Fi/IFE systems across aircraft fleet, ensuring consistent system performance in daily airline operations - Maintain 100% asset accountability with zero equipment loss since 2019 - Act as key interface between airline operations, suppliers, and service providers - Coordinate troubleshooting and resolution of onboard system issues in live airline operations - Support deployment, maintenance, and lifecycle management of onboard connectivity hardware - Ensure alignment between onboard crew workflows and backend system requirements
Progressed through operational and leadership roles within national carrier. Built strong operational foundation in airline crew performance, safety, and service delivery - Operational leadership of 100+ cabin crew members. - CAA-approved examiner conducting safety and competency assessments. - Aircraft type specialist developing aircraft-specific service and equipment procedures. - Senior flight attendant responsible for onboard operational leadership.
Managed day-to-day inflight retail operations and commercial coordination for airline clients. - Pricing management, SKU changes, promotions, and revenue control - Supplier and logistics coordination - Inventory planning and cost-efficiency improvements - Crew retail support and performance communication - Ensured reliable, continuous retail operations at Prague Airport
- Supported onboard retail programs across airline clients, including product assortment, logistics coordination, and pricing alignment - Contributed to delivery of Buy-on-Board services across multiple airline partners - Coordinated between suppliers, caterers, and airline stakeholders to ensure product availability and service consistency - Supported operational execution of ancillary revenue streams in real airline environments