Birmingham, Alabama, United States
I am a dynamic Chief Nurse Executive, Pediatric Nurse Practitioner, and Medical Operations Manager interested in bringing 22+ years of progressive experience in nursing administration oversight, medical direction, and clinical leadership to an industry-leading organization. I have a strong history of success managing the full range of clinical nursing and daily operational aspects of fast-paced hospitals and a proven record in directing all operational controls, administrative functions, and reporting procedures. I am skilled in clinical operations oversight, nursing team leadership, medical administration, budgeting, financial coordination, processing analysis/improvement, meeting regulatory requirements, streamlining nursing protocols, lowering costs, meeting regulatory requirements, and more. Diligent and goal-oriented, with the skills, training, and hands-on experience needed to make an immediate impact in any fast-paced medical team.
- Managing the full range of clinical nursing and daily operational aspects of the hospital. - Increasing access 30% yielding $542K productivity while executing 2.8K appointments and 6.7K procedures. - Earning the USAF #1 individual mobilization rate (9 months) and 99.9% deployment readiness rate. - Optimizing medical operations across 9 bases and 2 countries. - Coordinating patient billing, health care financing, budgeting, business development and strategic planning. - Using strong analytical, oral/written communication skills, and leadership skills to manage multiple departments. - Improving provider availability 25% by streamlining protocols and adding clinical support staff appointments. - Leading the safety program by vetting 43 near-miss events and reviewing 113 patient safety reports. - Managing 239 encounters/357 procedures, earning $31K, and growing well-child exam metric from 73% to 89%. - Directing administrative functions while meeting nursing regulatory and accreditation requirements.
- Led a 19-member team to facilitate 11.6K visits and create $598K in primary and specialty care. - Achieved and sustained a 98% patient satisfaction rate by managing excellent service initiatives. - Oversaw staff recruiting, hiring/training, shift scheduling, and ongoing performance evaluation/corrections. - Supervised a diverse range of staff to ensure patients received excellent care. - Earned the #1 ranking of 84 military treatment facilities by fortifying the influenza line. - Provided 60% staffing over 4 days by vaccinating 2.8K active duty members (99.2% of population). - Liaised between the nursing staff and all other areas and departments of the hospital. - Cut referrals 80%, urgent care pass through 50%, costs $46.6K, and gained 583 appointments. - Oversaw the training of 7 medics and the implementation of 8 new support staff protocol. - Performed proactive review, revision, and implementation of key medical documentation. - Boosted productivity 25% by training 11 staff on coding requirements for ancillary procedures and screening tools.
- Led primary care team with 1.1k patients enrolled. - Achieved and maintained #1 out of 9 ranking in military treatment facilities for 7+ months. - Coordinated efforts to improve quality, service, compliance, finance, throughput, and scheduling. - Generated 1.2K appointments and $48K in care to earn a 98% patient satisfaction rate. - Proactively engaged in effective problem solving for the full range of staff, patients, and families. - Directed pediatric/immunization clinics relocation, evaluated clinical standards, and led daily huddles. - Managed multiple projects and work activities to maintain alignment with strategic plan and vision. - Directed unit administrative functions, developed clinical practice, and coordinating patient care. - Successfully delivered over 4K vaccinations per year by creating a comprehensive pediatric care location. - Drove asthma care while revitalized protocols, leveraging PharmD, and utilizing disease manager. - Regularly met or exceeded all clinical patient care, compliance, quality, and timeline standards.
- Instructed int'l/US FGOs & interagency civilians to develop, employ and command air, space and cyberspace forces. - Directed all plans, programs, and inspections for Director of Staff & Center Commander. - Led Center Programmatic/strategic planning efforts/initiatives for six schools, eight centers, AF Fellows Program - Integrated support for officer PME for 4,000 military, international officers, civilians, contractors, and dependents
- Graduated from a multidisciplinary program emphasizing critical thinking in the following courses: International Security; Joint Forces; Applied Warfare Studies; Leadership and Warfare; Air Space and Cyberspace Studies; Joint Planning; Regional and Cultural Studies; Joint Air Operations; and Practice of Command. - Researched for Strategic Public Health and Public Health from Ground Zero